I was disappointed in my experience and the customer service of BHF. I had to bring up to the front desk person the different promotions going on and inquire about things, rather than them be offered to me. Additionally, I inquired about chiropractic care and massage therapy. The front desk staff said the office manager would call me to get more info on my insurance. I never got a call. The next time I went in I let them know I was never called. She apologized and said the office manager would call me the next day. I was never called. Furthermore, I used my FSA card but was emailed saying it had insufficient funds. I knew it did because I made two purchases with it that week. When I brought it up at my membership cancellation the office manager immediately became defensive saying she wasn’t accusing me, just that’s what comes back. She didn’t apologize or offer to check how the card was inputted. For $40 a month and a small business, I would expect better customer service and a bit nicer equipment.
Steve
Sep 2023
This is the first gym that I have ever gone to that I feel welcomed by everyone. The entire staff are very pleasant and always helpful, the gym members themselves are all very kind to each other as well. I purchased the personal training sessions and was set up with Julie. I can’t begin to explain on how much she has helped change my whole life. Through her teachings I have started a complete lifestyle change and with her help I’m already seeing results physically and mentally. I cannot stress enough on how great she is. This also a locally owned gym so it’s also great to know that I’m supporting a small business instead of a giant chain. I plan on being here for a long time and encourage others to check it out.
Jared Bobak
Feb 2023
Been going to BHF for almost a year and really enjoy the facility. As someone who is doing more powerlifting focused training, so my review is coming from that perspective. It's not a powerlifting specific gym but they accommodate such needs very adequately, having a couple racks, benches, various types of barbells, chains, bands, boards etc. There hasn't been a lot of things that I really need that they don't have in some form. The staff, trainers, and other members have never been anything but friendly and helpful. Definitely would reccomend it to almost anyone regardless of your training and fitness needs.
Tyson Miller
Dec 2022
The single month rate for active duty military members is $45. The website was very misleading.
Chris N
Jul 2022
Great gym, open 24/7. But still wish they had their old facility with more amenities.
Julie Bobby
Apr 2022
Love our bright new facility! Parking is a dream! Machines have been getting upgrades! The 24/7 availability is so nice!
Shane
Oct 2021
Be aware most google reviews are for the old location. New location is much smaller and cramped where as equipment from the bigger facility has been crammed into the new space. Large downgrade from the previous spot. It's a shame as it was a great gym. Hurts to say it but Planet Fitness gives you the best bang for the buck now in Butler.
Daniel Raiburn
Oct 2021
The staff is always very professional, and the gym is always clean. They have a culture where people of different fitness levels are welcome without a body shaming culture that some gyms have.
Monday: Open 24 hoursTuesday: Open 24 hoursWednesday: Open 24 hoursThursday: Open 24 hoursFriday: Open 24 hoursSaturday: Open 24 hoursSunday: Open 24 hours
Ali Sedwick
I was disappointed in my experience and the customer service of BHF. I had to bring up to the front desk person the different promotions going on and inquire about things, rather than them be offered to me. Additionally, I inquired about chiropractic care and massage therapy. The front desk staff said the office manager would call me to get more info on my insurance. I never got a call. The next time I went in I let them know I was never called. She apologized and said the office manager would call me the next day. I was never called. Furthermore, I used my FSA card but was emailed saying it had insufficient funds. I knew it did because I made two purchases with it that week. When I brought it up at my membership cancellation the office manager immediately became defensive saying she wasn’t accusing me, just that’s what comes back. She didn’t apologize or offer to check how the card was inputted. For $40 a month and a small business, I would expect better customer service and a bit nicer equipment.
Steve
This is the first gym that I have ever gone to that I feel welcomed by everyone. The entire staff are very pleasant and always helpful, the gym members themselves are all very kind to each other as well. I purchased the personal training sessions and was set up with Julie. I can’t begin to explain on how much she has helped change my whole life. Through her teachings I have started a complete lifestyle change and with her help I’m already seeing results physically and mentally. I cannot stress enough on how great she is. This also a locally owned gym so it’s also great to know that I’m supporting a small business instead of a giant chain. I plan on being here for a long time and encourage others to check it out.
Jared Bobak
Been going to BHF for almost a year and really enjoy the facility. As someone who is doing more powerlifting focused training, so my review is coming from that perspective. It's not a powerlifting specific gym but they accommodate such needs very adequately, having a couple racks, benches, various types of barbells, chains, bands, boards etc. There hasn't been a lot of things that I really need that they don't have in some form. The staff, trainers, and other members have never been anything but friendly and helpful. Definitely would reccomend it to almost anyone regardless of your training and fitness needs.
Tyson Miller
The single month rate for active duty military members is $45. The website was very misleading.
Chris N
Great gym, open 24/7. But still wish they had their old facility with more amenities.
Julie Bobby
Love our bright new facility! Parking is a dream! Machines have been getting upgrades! The 24/7 availability is so nice!
Shane
Be aware most google reviews are for the old location. New location is much smaller and cramped where as equipment from the bigger facility has been crammed into the new space. Large downgrade from the previous spot. It's a shame as it was a great gym. Hurts to say it but Planet Fitness gives you the best bang for the buck now in Butler.
Daniel Raiburn
The staff is always very professional, and the gym is always clean. They have a culture where people of different fitness levels are welcome without a body shaming culture that some gyms have.
Randy Anthony
Great place they got it all
rlb32458
Love this old school gym!!