Always efficient and honest, and reliable. They came out today In a matter of 1 hour with the Temp being so low and cold outside we are appreciative !
Lee Mei Carroll
Aug 2024
If you are looking for a new Plumber, don’t call Cook’s. Awful customer service. The technician came to our house and it took all of five minutes to see where the leak was coming from. When he came back to install the part, it took approximately half an hour. They charged me two hours. When I got my bill, it wasn’t itemized. I emailed Samantha on a Monday and never got a response. When I returned on Friday, I left a message with their answering service and asked what I was paying for? How much was the part and how much was the labor? No response. The following Monday, I called again. Samantha said I’ll have Chris call you. Still no response. I’m preparing to leave town and wanted to get the bill taken care of. I called back and asked did you give Chris the message. She said yes. I have the numbers. I’m thinking, ? well . when were you going to call. She said I was being charged two hours of labor. I said he was NOT there for two hours. No response. No apology, no nothing. I’m not a new homeowner. I know when I’m getting a fair price and I know when the price is inflated. They do not care. I should have read the reviews before I called them. A family friend said Cook’s was fair. They are not. They do not care. The technician on the other hand was awesome. Russell communicated way better than the Company he works for.
Saeed Cousin
Jan 2024
Great service,good people
Ol James G
Oct 2023
Amazing service. We had an emergency in our restaurant and they helped immediately. They have been so incredibly helpful in getting us back up and running. I really appreciate it.
Mike Clendenin
Jan 2022
Friendly staff and professional. Priced right services.
Marjorie Loehrs
Sep 2021
Great company to work with. I have hired Chris and his company to replace the plumbing in my home, update and replace my central air and my water heater. Always leave the area they work in clean. On time and friendly. I have recommended to several friends and they were also satisfied.Service: Install AC
Phil Wimes
Oct 2020
Awful to deal with, curt communications, inept.
Mark (Igotdealz)
Sep 2020
I don't know about the quality of of their work, but I do how that they are definitely not quality drivers, because they cut me off on concord pike along with 2 other cars and then sped off flying down the road as if being chased by people who they ripped off.
John Wolf
Aug 2020
Service was very good and efficient. Will definitely use Cook's for our electrical needs going forward.
Mark S. (Igotdealz)
Aug 2020
I don't know about the quality of of their work, but I do how that they are definitely not quality drivers, because they cut me off on concord pike along with 2 other cars and then sped off flying down the road as if being chased by people who they ripped off.
Moira Larkin
Always efficient and honest, and reliable. They came out today In a matter of 1 hour with the Temp being so low and cold outside we are appreciative !
Lee Mei Carroll
If you are looking for a new Plumber, don’t call Cook’s. Awful customer service. The technician came to our house and it took all of five minutes to see where the leak was coming from. When he came back to install the part, it took approximately half an hour. They charged me two hours. When I got my bill, it wasn’t itemized. I emailed Samantha on a Monday and never got a response. When I returned on Friday, I left a message with their answering service and asked what I was paying for? How much was the part and how much was the labor? No response. The following Monday, I called again. Samantha said I’ll have Chris call you. Still no response. I’m preparing to leave town and wanted to get the bill taken care of. I called back and asked did you give Chris the message. She said yes. I have the numbers. I’m thinking, ? well . when were you going to call. She said I was being charged two hours of labor. I said he was NOT there for two hours. No response. No apology, no nothing. I’m not a new homeowner. I know when I’m getting a fair price and I know when the price is inflated. They do not care. I should have read the reviews before I called them. A family friend said Cook’s was fair. They are not. They do not care. The technician on the other hand was awesome. Russell communicated way better than the Company he works for.
Saeed Cousin
Great service,good people
Ol James G
Amazing service. We had an emergency in our restaurant and they helped immediately. They have been so incredibly helpful in getting us back up and running. I really appreciate it.
Mike Clendenin
Friendly staff and professional. Priced right services.
Marjorie Loehrs
Great company to work with. I have hired Chris and his company to replace the plumbing in my home, update and replace my central air and my water heater. Always leave the area they work in clean. On time and friendly. I have recommended to several friends and they were also satisfied.Service: Install AC
Phil Wimes
Awful to deal with, curt communications, inept.
Mark (Igotdealz)
I don't know about the quality of of their work, but I do how that they are definitely not quality drivers, because they cut me off on concord pike along with 2 other cars and then sped off flying down the road as if being chased by people who they ripped off.
John Wolf
Service was very good and efficient. Will definitely use Cook's for our electrical needs going forward.
Mark S. (Igotdealz)
I don't know about the quality of of their work, but I do how that they are definitely not quality drivers, because they cut me off on concord pike along with 2 other cars and then sped off flying down the road as if being chased by people who they ripped off.