Site Specific Design is a dependable and responsive company known for its excellent customer service. When customers face septic pump problems, the company responds quickly and sends a technician to their home. Technicians like John, with 19 years of experience, are highly knowledgeable and thorough. They take the time to explain the issue and the best solutions, such as repairing grinder pumps or diagnosing alarm problems. They are praised for their professionalism, efficiency, and ability to resolve issues quickly, which leaves customers feeling confident in their work. Customers value the company's willingness to work with them, accept credit card payments, and keep them informed throughout the process. Recent reviews highlight the technicians’ dedication, their quick response to problems, and their ability to handle challenging situations, like dealing with yellow jackets while repairing a pump. Overall, Site Specific Design offers reliable service and reasonable rates, making the often unpleasant experience of sewer issues much easier for customers.
We had an issue with our system. Kevin Rogan was our technician. He did a great job with communication! He explained everything and told and shows me exactly what the issues were today. He explained the estimate thoroughly. He completed the job and cleaned everything up. It was a great experience today during a stressful situation. Thanks to Kevin for being great through the process!!
The weekend on- call support was fast and very informative. Our technician, Kevin was also fast, friendly, and efficient. He diagnosed and replaced a dead grinder pump for us, and got us back up and running quickly. Thanks!
Everyone I dealt with was kind, considerate, communicative, and timely. They addressed my issue quickly and kept me informed during the process. Extra points for Kevin because he was very nice to my annoying dog!!