Stain’s team replaced my gas hot water heater, and after installation the pilot light kept going out. They came back promptly to fix it, and Hunter was very professional and friendly throughout the process. Great service!
Kekoa Davidson
Aug 2025
Fast. Efficient. Just got my 20 year old gas water heater replaced. I called on a Monday and I was connected with Jonny in the Vancouver area. He was open to see photos of what was happening - external corrosion on my expansion tank, small drips from the drain valve, and it’s a 20 year old machine; clear signs it was done.
We sent 10 photos of the hot water heater to him. And he said yep, I can help replace your 40 gallon gas. He had time Tuesday to afternoon.
Came shortly before two and finished in 45 minutes.
For me, this was perfect and effective communication, and I’m glad to support a family owned business.
BONUS: Stan the Hot Water man was the only company that picked up the phone when I was getting bids. I called 3 other plumbing places and got stuck in phone trees.
Just go with this company. No regrets.
Jessica King
Aug 2025
Jonathon was awesome - communicative, knowledgeable, good at explaining things, and willing to hop right over to the hardware store because our water heater needed a different part. I thought we'd have to get a new one, so I'm glad to be able to get more use out of this one!
f l
Aug 2025
Highly recommended, they always save the day.
Bon Baron
Aug 2025
Our 2 year-old Rheem water heater started dripping condensation, so we called this company. The technician took off his shoes at the front door as I requested and went downstairs to take a look at it. It only took 3 mins or so. Then, he told us it wasn't our water heater, and there was nothing we could do. He had to go grab the device for the payment so went back to his car. When he came back, he forgot to take off his shoes. I politely reminded him to take them off. He did not apologize at all or did not even look sorry. He was't rude, but wasn't friendly either. We could tell he was just so busy that he didn't wanna spend much time. Maybe because it was a 85 gallon water heater downstairs, and it'd be too heavy to carry upstairs? Anyway, he didn't even ask us if we had any questions at the end. He chraged us $180 for his visit. The next day, my partner called Rheem, and found out it actually WAS the water heater's problem. We called another company and they carefully replaced it with a new water heater.
Gabriel Brussa
Jul 2025
I booked with Mason on a neighbor recommendation and I'm pleased I did. I needed my aging water heater replaced and it was a quick, clean and precise job. Would definitely use this company again and pass the recommendation along.
Drew Farris
Jul 2025
We noticed our hot water heater was leaking and called Stan the Hot Water Man first thing in the morning. They sent someone to our house and replaced our hot water heater within a couple of hours. The technician was very friendly and finished the job in an hour. I highly recommend using this company.
Eric Avery
Jul 2025
If you have a water tank issue. These are the guys to call. I had another well regarded company come out and they advised I needed a new tank for $2400. I then called Stan’s and spoke with Johny over the phone and he did some troubleshooting over the phone. He came out the same day and quickly found the issue. $200 easy repair. Call these guys first!!
Al BBQ-master
Jun 2025
My water heater went out on a Friday and I called them for help. He was able to diagnose the problem and takjed me through how I could fix it myself. He spent about 20 minutes with me on the phone and facetime. I was able to fix it myself and up and running that night. No Charge! This guy is great and I won't use anyone else!
Judge Kemp
Jun 2025
I normally post reviews of products and services that I've received. This time, I writing about the lack of service for what I was hoping to get scheduled. I phoned Stan the Hot Water Man on June 6th to schedule a service call for a tankless water heater. I was told that a contractor for my area (N. Portland) would be calling me in a couple days to schedule the service call. It is June 16th, and as of today, no one has contacted me. Sometimes ratings can be misleading.
Ami R
Stain’s team replaced my gas hot water heater, and after installation the pilot light kept going out. They came back promptly to fix it, and Hunter was very professional and friendly throughout the process. Great service!
Kekoa Davidson
Fast. Efficient. Just got my 20 year old gas water heater replaced. I called on a Monday and I was connected with Jonny in the Vancouver area. He was open to see photos of what was happening - external corrosion on my expansion tank, small drips from the drain valve, and it’s a 20 year old machine; clear signs it was done.
We sent 10 photos of the hot water heater to him. And he said yep, I can help replace your 40 gallon gas. He had time Tuesday to afternoon.
Came shortly before two and finished in 45 minutes.
For me, this was perfect and effective communication, and I’m glad to support a family owned business.
BONUS:
Stan the Hot Water man was the only company that picked up the phone when I was getting bids. I called 3 other plumbing places and got stuck in phone trees.
Just go with this company. No regrets.
Jessica King
Jonathon was awesome - communicative, knowledgeable, good at explaining things, and willing to hop right over to the hardware store because our water heater needed a different part. I thought we'd have to get a new one, so I'm glad to be able to get more use out of this one!
f l
Highly recommended, they always save the day.
Bon Baron
Our 2 year-old Rheem water heater started dripping condensation, so we called this company. The technician took off his shoes at the front door as I requested and went downstairs to take a look at it. It only took 3 mins or so. Then, he told us it wasn't our water heater, and there was nothing we could do. He had to go grab the device for the payment so went back to his car. When he came back, he forgot to take off his shoes. I politely reminded him to take them off. He did not apologize at all or did not even look sorry. He was't rude, but wasn't friendly either. We could tell he was just so busy that he didn't wanna spend much time. Maybe because it was a 85 gallon water heater downstairs, and it'd be too heavy to carry upstairs? Anyway, he didn't even ask us if we had any questions at the end. He chraged us $180 for his visit.
The next day, my partner called Rheem, and found out it actually WAS the water heater's problem. We called another company and they carefully replaced it with a new water heater.
Gabriel Brussa
I booked with Mason on a neighbor recommendation and I'm pleased I did. I needed my aging water heater replaced and it was a quick, clean and precise job. Would definitely use this company again and pass the recommendation along.
Drew Farris
We noticed our hot water heater was leaking and called Stan the Hot Water Man first thing in the morning. They sent someone to our house and replaced our hot water heater within a couple of hours. The technician was very friendly and finished the job in an hour. I highly recommend using this company.
Eric Avery
If you have a water tank issue. These are the guys to call. I had another well regarded company come out and they advised I needed a new tank for $2400. I then called Stan’s and spoke with Johny over the phone and he did some troubleshooting over the phone. He came out the same day and quickly found the issue. $200 easy repair. Call these guys first!!
Al BBQ-master
My water heater went out on a Friday and I called them for help. He was able to diagnose the problem and takjed me through how I could fix it myself. He spent about 20 minutes with me on the phone and facetime. I was able to fix it myself and up and running that night. No Charge! This guy is great and I won't use anyone else!
Judge Kemp
I normally post reviews of products and services that I've received. This time, I writing about the lack of service for what I was hoping to get scheduled. I phoned Stan the Hot Water Man on June 6th to schedule a service call for a tankless water heater. I was told that a contractor for my area (N. Portland) would be calling me in a couple days to schedule the service call. It is June 16th, and as of today, no one has contacted me. Sometimes ratings can be misleading.