About New Dream Inc
Reviews for New Dream Inc
Write a reviewHours
Monday: 8AM - 4PM
Tuesday: 8AM - 4PM
Wednesday: 8AM - 4PM
Thursday: 8AM - 4PM
Friday: 8AM - 4PM
Saturday: ClosedSunday: Closed
Tips
wheelchair accessible
New Dream Inc. is a reliable one-stop-shop for technology solutions. Their trained and experienced staff offer prompt and professional IT support, whether remotely or through device repair. The company has a wide range of products, from single laptops to custom-built systems, catering to various business needs. Customers praise the knowledgeable technicians, including Bronx and Zoltan, who provide excellent after-sales service and care, resolving issues efficiently and patiently. While some customers experienced delays, the support was described as kind, helpful, and thoughtful in addressing concerns. New Dream Inc. is a trusted partner for those seeking comprehensive technology assistance and solutions, with many noting their stellar service delivery.
Purchased an HP Laptop that needed warranty work. The support was great, techs seemed knowledgeable, but I had to do without my laptop for about a month, by the time I shipped it to them in Oregon from Texas, and they tested / troubleshot before having to send it to HP, then back to New Dream for more testing to verify, and finally shipped from Oregon to Texas. The time without my laptop was the only issue. Oh, and that month without my laptop did not prorate the warranty which is about to expire. So, hopefully I won't need any further warranty work.....so far, so good since I've had it back.....no more blue screen errors.
Support was kind, helpful, and just as thoughtful in seeing my concerns addressed. Took a little bit to get shipped out but once received my technician, Bronx, got right to work and did a stellar job providing progress updates and notes. This is the first google review I've ever written. It's never fun having to hit up support much less for a purchase as expensive as my desktop PC, but these guys were IMMACULATE in their service delivery. 5 Stars, cheers!
Reached out with an issue with a new laptop that we purchased as the drive was DOA. Talked to Zoltan and with in a 5 min phone call was able to talk about my steps to diagnose the issue, him to confirm and then send me a new drive with expedited shipping. Perhaps the best tech support/customer service experience I have had in my 14 years in the tech industry.