Bought a used truck AND a NEW Corolla. The Toyota has been great, the truck? Not so much. Turns out when I tried to trade it in (I no longer need a full-size truck), it turned out that it had been wrecked, not just a dent, but within a quarter panel of being totaled (who knows about possible frame damage). This was NOT disclosed at the time of sale. This made the truck lose at least half the trade in value. ALSO, THERE ARE TRACES OF Stop-Leak being added. I tried to work a deal with Lums alerting the ownership by letter about my issues. I also let them know that there were issues that may affect getting a new deal financed. They could have done the right thing, but didn't.... read full review
April 2024
At first dealing with the service department was not fun,not getting any answers I needed. Had To wait for parts, then they said would take 2 hours to do repairs ended up taking 4 hours. Got in the car and noticed it still wasn't fixed. Went back in and was helped by the assistant manager. She took care of me but had to order more parts. Then the service manager took care of me and made sure everything was taken care of.
January 2024
Really not a fan of this dealership. Their Service Department never gets back to you. Dropped my car off yesterday at Noon and never received an update today either.
Bought a used truck AND a NEW Corolla. The Toyota has been great, the truck? Not so much. Turns out when I tried to trade it in (I no longer need a full-size truck), it turned out that it had been wrecked, not just a dent, but within a quarter panel of being totaled (who knows about possible frame damage). This was NOT disclosed at the time of sale. This made the truck lose at least half the trade in value. ALSO, THERE ARE TRACES OF Stop-Leak being added. I tried to work a deal with Lums alerting the ownership by letter about my issues. I also let them know that there were issues that may affect getting a new deal financed. They could have done the right thing, but didn't.... read full review
At first dealing with the service department was not fun,not getting any answers I needed. Had To wait for parts, then they said would take 2 hours to do repairs ended up taking 4 hours. Got in the car and noticed it still wasn't fixed. Went back in and was helped by the assistant manager. She took care of me but had to order more parts. Then the service manager took care of me and made sure everything was taken care of.
Really not a fan of this dealership. Their Service Department never gets back to you. Dropped my car off yesterday at Noon and never received an update today either.