About Providence Medical Group - Scholls Family Medicine
Providence Medical Group - Scholls Family Medicine provides consistent, quality care for individuals and families. The team of physicians and nurse practitioners operates with a total-health perspective, emphasizing preventive care to keep patients well. Many patients report feeling cared for, respected, and thoroughly listened to during appointments. The staff works very hard, and the providers are noted for being thorough, never dismissing symptoms, and checking out every concern. While wait times for appointments can sometimes be longer than desired, especially during busy seasons, the facility delivers constant quality care. Patients feel their health risks are managed and that they are getting treated effectively, contributing to better long-term health. The practice seeks feedback regularly to ensure patient satisfaction. For many, it is considered the best experience they have had with a doctor, leading to strong patient loyalty over many years.
I am extremely disappointed with the service I received at Providence.
I scheduled an appointment with Dr. Nathan for a routine, preventive annual checkup. I did not request or receive any treatment, yet I am being billed for an office visit. This feels misleading and unfair.
I feel overcharged and taken advantage of, especially as a long-time patient who trusted Providence to provide honest and transparent care.
I spent 30 minutes on hold before I finally gave up; it would be faster to drive there to ask a question in. I am now going to start looking for a new primary care provider, one that I can actually contact.
I want to start by emphasizing the legal obligation parents have to care for their children until they are of age. As a Californian who had my daughter in Oregon, we relied on the same doctor from birth until she turned 14. Unfortunately, our trusted doctor, Sandra Vilhauer, retired in fall 2023, leading us to seek a new primary care provider.
Upon entering their office, the atmosphere felt unwelcoming and crowded. Seven employees at the check in area, 3 working on their computers and 4 others just chatting it up. Only one person acknowledged us and handled the check-in process. When it was time to be seen, I was taken aback when the nurse insisted on taking my...read full review