Geek Squad

Nov 2023

Geek Squad at Best Buy Salem honored my 3rd party warranty without any trouble, and even saved me a round trip with the device's manufacturer by RMAing on my behalf. The technician spoke to my level and my interests, and trusted when I described the troubleshooting steps I've already taken, rather than making me repeat them. The technician's name was Bert, and I highly recommend working with him.

May 2023

update, got my phone, changed to 3 stars. Day 5 of them having my iPhone on a simple battery replacement. Waited 4 days for an appt, which is fine, but then at my midday appt was told they were backed up so it would need to be left overnight for a 1 hr job. Got a phone call that afternoon that the tech cracked my screen and it would be 1-2 days for a replacement screen. That was 5 days ago. I called 2 days ago and customer service had no information and put in a callback request. I did not hear back. Called again today and after the call was dropped with no call back, I finally was told that my phone WAS completed. But my dad can't go pick it up today because there isn't...read full review

Mar 2023

UPDATE: I went back in today and the service I received from Bret was excellent. I had caused a problem with fn function and it needed to update. My new ASUS is working perfectly now. Bret even educated me about how ASUS keyboard works, which seems to me to be much different than my older HP operated. I appreciate his patience and customer care. I was not charged. Amazing! I still think their system is...ahem...interesting. Real people matter and I hope it's just the labor shortage causing the "interesting".The problem with customer service being poor is lack of effective leadership. They should answer their phones for appointments. Doing so would save customers wasted...read full review