About Geek Squad
Geek Squad provides technical support and repair services for devices like phones and computers. Reviews highlight that staff can be kind, informative, honest, and good at what they do. Many customers report positive experiences where agents are detailed, quick, and excellent at explaining work and solving technical issues. Some recommend the service, noting that staff are nice, patient, and provide valuable customer care, sometimes without charge. However, experiences can be inconsistent. Several reviews cite significant problems with customer service and logistics. Criticisms include long repair times for simple jobs, damaged devices during service, and poor communication. The appointment system is described as problematic, with difficulties scheduling, picking up completed items, and reaching anyone by phone. This can lead to wasted trips and frustration. Some customers feel the issues stem from a lack of effective leadership and being backed up, advising that for certain repairs, going directly to a manufacturer store might be preferable despite the distance.
I highly recommend them. I had to reschedule my appointment twice and they still saw me. I was able to solve my technical issues. The staff was kind, informative and honest. Thank you Geek Squad.
I have always came here with my mom to get stuff fixed and repaired and they have always been amazing to me. I came here a week ago for a pc built. Ethan was my agent that checked me in and built the pc for me. He was very nice and quick and let me know everything I needed to. Geek squad are always really nice and good at what they do! I would recommend.
update, got my phone, changed to 3 stars. Day 5 of them having my iPhone on a simple battery replacement. Waited 4 days for an appt, which is fine, but then at my midday appt was told they were backed up so it would need to be left overnight for a 1 hr job. Got a phone call that afternoon that the tech cracked my screen and it would be 1-2 days for a replacement screen. That was 5 days ago. I called 2 days ago and customer service had no information and put in a callback request. I did not hear back. Called again today and after the call was dropped with no call back, I finally was told that my phone WAS completed. But my dad can't go pick it up today because there isn't...read full review