About Surf Thru Express Car Wash
Surf Thru Express Car Wash is an eco-friendly car wash that aims to provide a quick and clean experience. Customers appreciate the car wash's concept and the quality of its vacuums and air nozzles. The service is generally well-received, particularly the top-tier membership for frequent users. Many find it quick and convenient, especially enjoying the free vacuums that help remove dirt and debris from their vehicles. However, some customers report inconsistencies in the wash quality, noting that it doesn't always effectively remove dirt and grime, particularly in winter. They may need to go through the wash multiple times to achieve a satisfactory clean. While the vacuums are considered good, some users feel their personal vacuums might perform better. The complimentary add-on wipes receive mixed reviews, with glass cleaners sometimes leaving spots if not followed by a dry cloth. The dash wipes are viewed as unnecessary by some customers. Additionally, the air fresheners are highly praised for their long-lasting fragrance. Some customers express that while the service is adequate, their cars do not feel particularly clean after the wash, noting that it is better than before but not as great as at other places. There are reports of bent license plates after using the wash, which has been noted by others as well. Despite these issues, many continue to return, valuing the quick service and friendly staff, especially the manager, who is recognized for her helpfulness.
I was unsatisfied with the quality. They had a young person with a power washer at the beginning of the wash to get the rear of the vehicle, which I thought was nice, but the employee did a very haphazard job. I spoke to an employee and showed them how dirty my vehicle still was and he just gave excuses and didn’t offer to try and remedy the situation.
Only reason it’s getting two is because the girl at the front was super sweet and I get it’s not her fault, but my car was still dirty after going through the first time, so she said she could send me in another time to see if that helped. After coming out the second time it was still really dirty. Paying $22.00 dollars for a wash and it didn’t work 2 times isn’t cool, and they also don’t give refunds. Which I’m guessing this is why.
Is it the best? No. Are there still dry dirty spots on my car? Yes… Could my kids do better in my driveway? Yes.
But is it quick and convenient? Yes, yes it is.
And I love the free vacuum’s too. Gets all the crackers and sand and grass and rocks.