Peterson Power Systems

Jul 2017

A+ rating from us! Excellent service. It was a the Thursday before Memorial Weekend, 2017. While traveling, Our Caterpillar diesel-driven motor home had issues near The Dalles, Oregon. The team at Peterson Cat in The Dalles inspected our engine. Brian arranged servicing for our motor home at Peterson Cat in Redmond, as we chose to continue on. Their service was excellent in The Dalles. Donny Darst, the service manager at Peterson Cat in Redmond ordered parts, set aside time for our appointment, 5 days in advance. Our mechanic was Tom. His knowledge and skills are exceptional. He determined that the suspected problem wasn't the culprit, and knew what the issue was. We have a 3116 engine, a 1992 model. Most work had to be done while laying down on one's stomach, & working forward & below. That was done for long periods of time. Other techs that assisted in the repair were top notch as well. We 'camped' there for 2 nights, as more parts needed to be ordered. The parts arrived promptly as promised. While staying there, water & power were supplied. Much appreciated! They covered our carpet & surrounding the work area. No mess at all. They were even mindful that we had our kitty cat in the motor home with us. All employees, both in shop and in office - were very nice & helpful. The motor home ran wonderfully on our drive home, all 307 miles of it. Our service experience was above and beyond good. We definitely recommend Peterson Cat in Redmond, Oregon to anyone in need.