We've been going to High Desert for a couple years. Staff has always been friendly, however not the most affordable clinic. Visits have been declining in satisfaction. Last visit paid for a contact refitting as I was considering multi-focal contacts. I was given a sample to try while they ordered my preferred lens in a multi-focal. Before leaving I kept saying the left contact wasn't feeling right. Took out and asked eye doctor if it looked right, its very dark in rooms. She said yes and even did close up view only to later remove contact after a day of incredible discomfort to determine the contact was in backwards. Waited 2 weeks and no call on the order for... read full review
April 2025
I feel the teams communication to patients is not good. My 1st appt i asked if the exam covers contacts. Was told yes by the doctor but when I called to order contacts, was told I needed a separate exam. I paid for that but didn't order my contacts in time. To my surprise I only had 90 days to order. Why a deadline to make my order. It takes time to test different brands out and I had personal things go on in my life that caused a delay. They were not compassionate or understanding.
September 2024
Karisa Cervantes is the best
I got something stuck in my eye at work and called. They got me in almost immediately. My biggest fear in the world is losing my eyesight or anything to do with my eyes I was super nervous. karisa made sure I was comfortable And was very patient with me and assured me.Everything was gonna be okay I've never been to an eye Doctor before.But now I will not go anywhere else
We've been going to High Desert for a couple years. Staff has always been friendly, however not the most affordable clinic. Visits have been declining in satisfaction. Last visit paid for a contact refitting as I was considering multi-focal contacts. I was given a sample to try while they ordered my preferred lens in a multi-focal. Before leaving I kept saying the left contact wasn't feeling right. Took out and asked eye doctor if it looked right, its very dark in rooms. She said yes and even did close up view only to later remove contact after a day of incredible discomfort to determine the contact was in backwards. Waited 2 weeks and no call on the order for... read full review
I feel the teams communication to patients is not good. My 1st appt i asked if the exam covers contacts. Was told yes by the doctor but when I called to order contacts, was told I needed a separate exam. I paid for that but didn't order my contacts in time. To my surprise I only had 90 days to order. Why a deadline to make my order. It takes time to test different brands out and I had personal things go on in my life that caused a delay. They were not compassionate or understanding.
Karisa Cervantes is the best
I got something stuck in my eye at work and called. They got me in almost immediately. My biggest fear in the world is losing my eyesight or anything to do with my eyes I was super nervous. karisa made sure I was comfortable And was very patient with me and assured me.Everything was gonna be okay I've never been to an eye Doctor before.But now I will not go anywhere else