Big Country RV Service Center in Redmond is known for its excellent customer service and effective communication. Customers appreciate the responsiveness of the parts department, which is described as top-notch and knowledgeable. Many have experienced timely and high-quality repairs, even in urgent situations. For instance, one customer faced a pressing issue with their black water valve and was grateful for the quick assistance provided by the staff, who efficiently diagnosed and repaired the problem, allowing them to leave for their next trip on schedule.
Additionally, the team at Big Country RV goes above and beyond to help, as demonstrated in another case where a customer had a potential warranty issue. The technician took the time to diagnose the problem thoroughly and provided a solution. Overall, customers express satisfaction with the friendly service and the team's dedication to ensuring their RVs are in top condition. Big Country RV Service Center is highly recommended for those seeking reliable service and expertise in RV maintenance and repairs.
I had an absolutely fantastic experience with Big Country RV in Redmond! I want to thank the entire staff, especially Frank, the sales guy, and Anthony, who took care of my RV water system. The service was top-notch, the communication was excellent, and I felt truly taken care of. I highly recommend them to anyone looking for RV service or sales!
While things take time and good communication is key, I think big country does the best job around. I’ve had multiple experiences with the parts department and a recent big repair. Overall I’m happy with the work and communication, even though it did take longer than expected. Their parts department is also top notch and responsive. Thank you BCRV!
I normally don't write reviews but the service I received from Big Country RV service in Redmond warranted a great review!
I was dumping my tanks from a previous trip when I couldn't get the black water valve to completely close. I had another 3 week trip already booked in a week. Only one week to get it fixed!
Frantically, I called mobile RV techs..no one would work on black water tanks. Other repair shops were weeks out.
I called Big Country RV Redmond and told Anthony my tight situation and he said to bring it in. We brought it in on Wednesday. They explained the process, assessed the problem. They had all the parts and got to work. It was a labor intensive… read full review
2872 Southwest 17th Place, Redmond, OR 97756
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