About Providence Professional Plaza
Providence Professional Plaza is a large healthcare facility known for its dedicated staff and comprehensive care across various departments. Many patients have been visiting the plaza for years, indicating a stable and experienced team. The internal medicine team has received particular praise for their commitment to patient health. While the staff is often described as friendly and knowledgeable, some reviews highlight issues with wait times and communication, especially in the emergency room. Instances of miscommunication between nurses have caused concern for patients, particularly when urgent cases are involved. However, despite the occasional delays, many visitors appreciate the quality of care they receive and the efforts of the staff to ensure patient comfort. The lab facility at Providence Professional Plaza is noted for its comfortable waiting area, though patients should be prepared for potential wait times. Some have experienced issues with being skipped in the queue in the past, but the current staff is generally seen as attentive and accommodating. Overall, Providence Professional Plaza is recognized as a reliable healthcare provider with a commitment to patient care, though visitors may encounter variability in service depending on the department and time of visit.
They have helped me so many times in so many different departments, the biggest issue I find is their urgency. While in the ER this last time we went they had my son repeat his vitals because no communication between nurses which scared him. Not just that but their were 4 people ahead of us one of them a child screaming in pain but he was left unattended for over an hour. The service all depends on who and what department you are going to. That is the best way to put it
my family has been seen at providence plaza for some 14 years. most of the staff we first met are still there. that says something good about the admin and clinical supervision. though I am a veteran I prefer the majority of my care at Providence plaza. I especially appreciate the internal medicine team led by Dr Herder and Tanh for keeping us healthy throughout the years.
I had a lab done at the Plaza. It's the smaller building across the small street (it's Hoyt) from the Providence Hospital). I didn't have to wait alone. Before the Pandemic the lines weren't as long. There were a few times before 2017 when I was skipped in the queue. I asked the office staff why that happened. The office staff (not a scheduler and not a receptionist) told me that there was a problem sometimes when a person was going to break (a lab technician) and a button was "clicked" but the person didn't have labs done. Essentially that person that was clicked.... was skipped over. A few times before 2017... I left without getting labs. It was on a Tuesday or a Friday. The chairs are comfortable for waiting room chairs. I waited in the hallway most of those afternoons. It was four times I was skipped or the button was "clicked" and I didn't get any labs drawn. I did notice that there are less people who aren't wearing tennis shoes in the waiting room. Before, I had to let the office staff know that it wasn't my shoes that smelled because another person who was waiting was complaining about the stench. I noticed that the person who had walked across the lawn had tracked mud into the hallway as well. There was a cantankerous person who was office staff here before 2017. He wasn't there when I was at the Plaza last. I noted that I was asked if I could be given paper tape... I said it would be alright. I haven't ever been given paper tape before. Maybe the lab technician wanted to make sure I could take the paper tape off without damaging my arm. I have been given a piece of tender tape before. I'll ask for that next time. The told the lab technician that I liked the earring they were wearing. I also was asked for my data before the lab was drawn. It's a precautionary measure. Schmoopie went with me. He stood beside me as my labs were being drawn. I didn't make any jokes... although, I have in the past talked to the lab technicians about what they were going to do about the parking lot being full all the time. I noted that after the waiting room was half full nearly everyone moved to the side of the waiting room nearest to the door where the patient's first names are called. There weren't that many people inside the waiting room... because not all of the chairs were being sat in. Before 2017, more of the chairs were occupied. I estimate that it takes about 1.15 hours to wait in the waiting room for any lab to be drawn. There are some people who leave at times. Probably because they don't want to wait as long as is required. The doors were locked at the appropriate time. And all the people in the hallway were asked to enter the waiting room. Not everyone wanted to sit down. Often in the past I have stood on the far side of the room to avoid "Chatty Cathy" type people or patients. I understand that at times a lab technician is on a break or gone for their lunch. One of the lab technicians before 2017 was suggesting that I take an Uber or a Lyft home but I didn't know why he suggested that. I told him... I didn't need to. If you need labs done I recommend arriving before 3:45 PM. There will be a wait whenever you are in the waiting room.