Boise Location-Was trying to get our floors replaced due to a flooding in our home. My boyfriend used PG long all the time when he worked in the apartment business. Tim came to our house a few times clean our carpets (only reason this is getting 2 stars is because he was super nice, and I enjoyed talking to him). Anyways, my boyfriend wanted to try and use PG long to replace our floors, and since he knew a couple of the employees, we wanted to try and support them. After numerous attempts to contact, and try to get samples, we got no calls back, got the runaround, and one of the girls (not naming names) said she would leave samples out for my boyfriend to pick up, and apparently "forgot" to do so. They kept saying how busy they were.. at this point we are customers and we were trying to give them some business.. and my boyfriend had told me thay they have dropped off samples for clients in the past. Someone finally dropped off apartment style samples at our house after he complained handful of times. My boyfriend even tried one or 2 more times to get a quote, and we STILL got ignored. We took our business elsewhere (since we needed our floors replaced by May 20th), and will not be considering, nor recommending PG long for our future flooring needs.
About PG Long - Portland
PG Long is a trusted provider of exceptional flooring services, with over 50 years of experience. Their knowledgeable consultants offer a wide range of stylish design options and high-quality materials tailored to customer needs. The staff stays updated on the latest flooring trends and excels in cleaning various surfaces, including carpets and hard floors, even for commercial projects.
Customers appreciate the prompt response and attention to detail, especially during restoration after disasters. Recent reviews highlight the kindness and respect shown by the staff, particularly the restoration team, who answer questions patiently and ensure minimal property damage.
PG Long is recognized for its reliability and quality in flooring solutions and restoration services. They have a strong reputation for working efficiently with property management companies, providing fast turnovers and outstanding customer service. Customers have praised the company's work, including the installation of FIBO shower systems, which are known for their beauty and ease of installation.
Reviews
5 stars!
We utilize PG Long Carpet Cleaning and Floor Covering. They are seamless from initial contact to scheduling to final billing.
From the scheduling to the sales and the technicians we could not be happier. They are able to coordinate and communicate effectively. If an emergency arrives, they are quick to respond, even in the middle of the night.
If ever you are in need of carpeting services, look no further than P.G. Long Floor Covering. They will do right by you as well.
We could not be happier with our experience with the team at PG Long. Each employee we encountered was kind and knowledgeable, easy to work with. Our new floors are beautiful and we plan to use this company with future home upgrades. Thank you for helping transform our living space.
Photos
Hours
Monday 9AM - 5PM
Tuesday 9AM - 5PM
Wednesday 9AM - 5PM
Thursday 9AM - 5PM
Friday 9AM - 5PM
Saturday Closed
Sunday Closed
Good to know
- has installation service
Location
13935 Northeast Airport Way, Portland, OR 97230
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