MassMutual Oregon

Aug 2022

I was paying for a life insurance policy for my ex-wife. The policy was surrendered in January 2022. MassMutual continued to withdraw the monthly premium for the surrendered policy through to May 2022. When I complained and sought resolution they only refunded me the premium for the month of May. They refused to refund the months of January, February, March and April. They gave no rationale for this even though they acknowledged the policy had indeed been surrendered in January. This kind of immoral financial behavior (keeping funds that were not there's to keep) hardly inspires confidence in how they will handle a death payout in the event I die and my loved ones seek the life insurance payout.I have escalated the issue to MassMutual's compliance department and will post an update here if the matter is resolved. Currently, I would advise anyone considering MassMutual to avoid them like the plague based on this extremely poor service.ADDENDUM: My issue was escalated to MassMutual's compliance officer and they admitted fault and issued a full refund of my premiums. It took several months and a lot of work on my end but eventually they did the right thing.