IRS Environmental of Portland

Oct 2019

I hired this company to remove the asbestos-containing popcorn ceiling in two bedrooms of my condo. I had a very bad experience, and do not recommend the company. After I sent the information they needed to obtain a permit for the asbestos removal, I asked to schedule a date to have the work done. I received no reply. Six days later, I sent a followup message, asking if we could schedule a date. Again no reply. I was therefore very surprised to receive a call a few days later, that the workers were already at my condo, on a day when I was out of town, and they couldn't do the work, because there was furniture still in the rooms. Maybe I should have known that I needed to remove the furniture, but I was never told this, either on the phone or in the quote they sent. And in any case, I had no way of knowing what day they were coming, since they didn't reply to my messages. I was given a choice: either they not do the work, and I pay for the workers' wasted travel time (my condo was a 3-hour round trip from their office), or I pay them $450 to move the furniture. No explanation why it would cost $450 to move the furniture from two small bedrooms into an adjacent room, but I basically had no choice. Afterwards, I explained that it was not fair for them to charge me for this furniture removal, when it was their own fault: they never told me the furniture needed to be removed, or even when they were coming. Their response? Pay up. The work itself seems to have been completed well. My issues are with the lack of communication, the surly tone of the office staff, and the extortive practices.

Mar 2018

Totally unaccountable and unprofessional. They broke expensive equipment on our job, including a camera that was capturing images right up until they showed on the job site, then miraculously with no one else in the space because of the asbestos containment system, equipment got broke. They became incredibly argumentative once we brought it up to them and said "maybe they did it", with no apology or offer to make it right, or even just a little empathy in their approach. I would go somewhere else if you are looking for someone to treat your home with care.