About Ulta Beauty
Ulta Beauty is a well-known beauty retailer that offers a wide range of cosmetics, fragrances, and hair and skin care products from over 500 brands. The store's knowledgeable staff are sweet and helpful, providing excellent customer service. While the location sometimes runs out of certain products, customers highly recommend Ulta Beauty for its vast selection of name brands, including Lancome, Clinique, and Estee Lauder. The Salon at Ulta Beauty offers various services, such as haircuts, hair color, brow wax, and makeup application. Customers have praised the salon staff, highlighting their skills and care. For instance, Janet has received positive feedback for her thoroughness and ability to explain options during appointments, ensuring customers feel comfortable and informed. However, there have been some mixed experiences regarding customer service in the store; while many staff members are dedicated to helping customers, there have been reports of a rude lead cashier. Some customers have found prices to be on the higher side, which has affected their shopping experience. Despite these concerns, many appreciate the neatness of the store and the overall welcoming atmosphere. Overall, Ulta Beauty remains a popular choice for those looking to shop and receive beauty services.
Had an amazing appointment with Janet! She took her time to explain all my options and made sure to answer every question I had throughout the process! I love my new hair and can’t wait for my next appointment.
It was alright. The store was nice and neat, the staff were definitely dedicated to helping customers but it's too pricey for me and I'm certain the staff could tell cuz every couple minutes they were asking me if I needed any help yet to let them know. I just wanted to walk through the store so I could at least say I've been there. As for buying, probably will never purchase anything from there.
It was my 1st time actually in the store. WOW. It was so clean and organized. Every employee I encountered had a smile. They were friendly and knowledgeable. That shocked me. Most of the places I had been that day would have been served better if the employee had been a gatepost. So Ulta thank you for a great customer service experience!