About Sierra Springs Eugene
Reviews for Sierra Springs Eugene
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Monday: 9PM - 12AM
Tuesday: 9PM - 12AM
Wednesday: 9PM - 12AM
Thursday: 9PM - 12AM
Friday: 9PM - 12AM
Saturday: 12AM - 4PM
Sunday: Closed
Tips
accepts credit cards
Sierra Springs, a part of Primo Water, is a well-known bottled water brand since 1950. They offer various drinking water options such as Spring, Fluoridated, Distilled, and Purified water. The company provides a bottled water delivery service for both homes and offices, offering 3- or 5-gallon bottles and case water. They also offer water purification services and retail options through refill and exchange. A customer in Welches, Mt. Hood, had an issue with the delivery service. The customer was told that delivery would take place on a specific day, but upon the driver's arrival, they were asked to meet 15 miles down the mountain. The driver initially stated that they would not be delivering to the town for a few more weeks. However, after completing a survey and receiving a call from a supervisor named Cody, the issue was resolved. Cody provided the correct delivery schedule, and the customer decided to continue using Sierra Springs' services. Two other customers praised the company's great service, with the delivery team being courteous, walking around the lawn, and keeping a safe distance from cars in the driveway. One customer mentioned that if they need to change their order last minute, the driver is always accommodating. Both customers highlighted that the water is always cold and hot, ensuring satisfaction with the product.
**If your looking to talk to someone locally at the Portland branch, look at the photos on Google maps of this place. There is a list. ***OK, now due to all the reviews on here I was going to move on but the reviews are a bit outdated. I call, I'm in Welches on Mt Hood an they say they do deliver up here. Great! BUT, I had to wait a week since delivery here is once a month. Fine. Day of delivery, the driver texts an asks if I would meet 15 miles down the mountain to get my water. I'm appalled. What?! I was gonna be there anyway so I say yes. Driver tells me he delivers up there but not for a few more weeks. What??? It's today they said. He says no, sorry, here is a free bottle. He couldn't give me an exact date. I figure I will just cancel with them. I received a survey so I fill that out. Surprisingly, I get a call from Cody a supervisor I think. He wants to fix things. I'm shocked, honestly. He says they go to my town once a month on the 19th. He sent me an email with dates. Great!! I tell him my invoice says delivery is every 2 weeks. He didn't believe me but I readbit to him an he then believed. Hopefully he will have that fixed. So I tell him I will continue with them. He says give me a call if there's issues. Great!!! I'm glad he called. Nice to know there's a business out there that cares an doesn't ignore you like lots of places do. We will see how it goes. Thanks Cody & Jordan!
Great service, water is always cold and hot. Delivery team is courteous. They always walk around lawn and keep distance from cars in driveway. If we need to change order last minute, driver is always accommodating.
Great service, water is always cold and hot. Delivery team is courteous. They always walk around lawn and keep distance from cars in driveway. If we need to change order last minute, driver is always accommodating.