During our first visit before scheduling surgery, a student let us know she’d be taking our dog to the back to examine and then the vet would check over to make sure she did it right and she’d be right back. At no point were we told this would take over 2 hours, or whether we could leave the room we were in to go to the bathroom, etc. I chalked this up to inexperience with communication on the student’s part.
On the day of surgery they had us drop off 11 hours before the surgery was scheduled, which seems excessive and unkind given the very real risk of death, but I mentioned this on requested feedback and hoped they would be better.
Finally, yesterday they sent me an email telling me to fast my dog and be prepared for an all day appointment and I called to confirm that this would not be the case because he just needed his incisions checked. I was assured this was an error and that his appointment would take no more than 20 minutes. They once again took him back to check his incisions, which took 40 minutes, and told me his medication would be ready in 10 minutes - it took another *50 minutes* for that to be completed and for me to get checked out because the front desk people were confused.
The vet who performed the surgery was great; but the clinic itself is ran in a way that is completely disrespectful and incompetent.
Kaitlyn Meyer
Oct 2022
Can’t recommend this hopsital enough!! Our new puppy had a medical condition we couldn’t figure out. Leave it to the hospital, with incredible students and experienced vets, and surgeons with great oversight and skills, who determined he needed one kidney to be removed! They saved our puppies life and have been there for us every step of the way. Amazing communication and efficient scheduling, your pet is just as important to them as you!
Angela Fencl
Jun 2021
Extremely sympathetic and professional. Had to put down a horse . The doctors were very informative kind and compassionate. Made a very difficult decision as painless as possible.
theresa fackrell
Sep 2020
I am terrible disappointed in the reliability of this hospital. They close at the drop of at hat. They closed due to COVID during an extended period of time and now they closed due to poor air quality. They have patient appointments on the book and could be indoors for those patients or could wear a mask if outdoors and yet can't meet? It is not like they are exercising. Other vets are seeing patients during both of these situations. They do have the skills but you can't count on them to be open.
k9 Alexa
During our first visit before scheduling surgery, a student let us know she’d be taking our dog to the back to examine and then the vet would check over to make sure she did it right and she’d be right back. At no point were we told this would take over 2 hours, or whether we could leave the room we were in to go to the bathroom, etc. I chalked this up to inexperience with communication on the student’s part.
On the day of surgery they had us drop off 11 hours before the surgery was scheduled, which seems excessive and unkind given the very real risk of death, but I mentioned this on requested feedback and hoped they would be better.
Finally, yesterday they sent me an email telling me to fast my dog and be prepared for an all day appointment and I called to confirm that this would not be the case because he just needed his incisions checked. I was assured this was an error and that his appointment would take no more than 20 minutes. They once again took him back to check his incisions, which took 40 minutes, and told me his medication would be ready in 10 minutes - it took another *50 minutes* for that to be completed and for me to get checked out because the front desk people were confused.
The vet who performed the surgery was great; but the clinic itself is ran in a way that is completely disrespectful and incompetent.
Kaitlyn Meyer
Can’t recommend this hopsital enough!! Our new puppy had a medical condition we couldn’t figure out. Leave it to the hospital, with incredible students and experienced vets, and surgeons with great oversight and skills, who determined he needed one kidney to be removed! They saved our puppies life and have been there for us every step of the way. Amazing communication and efficient scheduling, your pet is just as important to them as you!
Angela Fencl
Extremely sympathetic and professional. Had to put down a horse . The doctors were very informative kind and compassionate. Made a very difficult decision as painless as possible.
theresa fackrell
I am terrible disappointed in the reliability of this hospital. They close at the drop of at hat. They closed due to COVID during an extended period of time and now they closed due to poor air quality. They have patient appointments on the book and could be indoors for those patients or could wear a mask if outdoors and yet can't meet? It is not like they are exercising. Other vets are seeing patients during both of these situations. They do have the skills but you can't count on them to be open.
Brian Guinther
Great service and attentive caring staff.