About Ulta Beauty
Ulta Beauty is the largest beauty retailer in the US, offering over 25,000 products from 500 brands, including exclusive collections like Kylie Cosmetics and Olaplex. Customers can shop for cosmetics, fragrance, body, skin, and hair care products, as well as visit the in-store salon for a range of services. The store's Conscious Beauty initiative provides choices in vegan, clean ingredient, cruelty-free, and sustainable products. Shoppers consistently report positive experiences at Ulta Beauty. Employees are described as knowledgeable, helpful, and polite, providing excellent customer service. One customer praised a sales associate named Norman for immediately recommending a product that cleared their skin, while another customer appreciated a "lovely blonde lady in a lab coat" who was also very educated and provided a gift bag. Additionally, a customer with a toddler was delighted when a store employee with "salt and pepper hair and glasses" offered the child a gift, making their day. Another customer had a great experience with an employee named Ben, who was patient in helping them find the perfect fragrance gift and providing skincare recommendations for the customer's sister.
This is solely for Rhonda working the front area.
There was a LONG line of customers to check out and I had a few returns from online ordering. She apologized as the returns were not standard and took a bit of time.
She called three times on the radio for some additional help up front, and no one came until she walked through the store to find other employees.
I was shocked to see her move with such grace and style, remaining patient and informing customers that they would all be helped. It felt like every one of us mattered to her.
This would have sent me over the edge, but it was such a delight to watch her handle herself and guests with such ease....read full review
Ah, I can't gush enough about how wonderful Trulee was to work with at the Bend Ulta. Trulee helped me shade match and gave me a makeup treatment. She really spent her time walking me through makeup concepts and treatments - it felt like a mini masterclass! Her emphasis on clean beauty was also really appreciated. She is incredibly knowledgeable with an amazing personality to match!
I had such a wonderful experience at the Bend Ulta thanks to Norman, the senior artist. He listens so well, has an incredible eye and immediately understood what would work for my skin tone and what I was actually looking for. His recommendations were spot on. The ILIA foundation stick and Bobbi Brown cream blush he helped me choose look amazing and feel effortless to wear.
Beyond his talent, Norman is debonair, kind, informative and thoughtful. It was clear that the other artists in the store adore him, and the energy around him was warm and collaborative. He made the experience feel relaxed, personal, and confidence-boosting rather than overwhelming.
This...read full review