St. Charles Laboratory - Heart and Lung Center

Apr 2024

Had to bring my 7 yr old here for blood draw while fasting, when we checked in there were 9 in front of us, only 20-30 min wait. The nurse was great with my son and helped him relax and feel calm. Very impressed with their staff.

Sep 2023

I’ve had to wait between an hour and a half to two hours for a simple blood draw and pre surgical COVID test. I do not understand why they use the samepeople to check in patients and do the blood draws, it’s massively inefficient. When I checked in a little over an hour after open, there were already over 20 people waiting ahead of me. And not only that, staff do not seem to be trying to move the check in process along due to how much they chat with patients. I understand customer service is part of the job and asking about a patients day, but the degree of casualness seems like that of a small practice and not the only hospital in the entire region. How can the hospital...read full review

Sep 2023

I’ve had to wait between an hour and a half to two hours for a simple blood draw and pre surgical COVID test. I do not understand why they use the same
people to check in patients and do the blood draws, it’s massively inefficient. When I checked in a little over an hour after open, there were already over 20 people waiting ahead of me. And not only that, staff do not seem to be trying to move the check in process along due to how much they chat with patients. I understand customer service is part of the job and asking about a patients day, but the degree of casualness seems like that of a small practice and not the only hospital in the entire region. How can the...read full review