About Geek Squad
Geek Squad, a division of Best Buy, provides comprehensive tech support and repair services at over 1,100 locations. Their knowledgeable agents can handle a wide range of issues, from computer and tablet repair to home appliance maintenance, ensuring customers get the most out of their technology. While the overall experience is positive, with one customer praising the excellent customer service and patience of their agent, Ryan, in resolving a hacking incident, there have been some mixed reviews. Some customers have noted that certain cashiers may not be as friendly, with one describing a "heavier set guy" as not very talkative. However, the business is highly regarded by many, with one customer sharing their positive experiences at the Bend, Oregon location. This customer, who has epilepsy, appreciates the gracious and kind treatment they receive, even when their condition affects their cognitive abilities. The customer highlights the store's hospitality and recommends it highly.
Decent Best Buy, they always stock online orders fast for pickup. However some of the cashiers aren't super friendly namely the heavier set guy hardly talks or isn't friendly
10 stars!!! The Geek Squad saved the day with my computer and multiple accounts being hacked.. Ryan worked with me and was so calm and knew exactly what to do while I was in a panic. He was patient with me as I had forgotten passwords and I never felt rushed with him. I'm so glad that he was my Geek Squad service rep. I was in and out with all new passwords which he helped me set up and confirmation that the hackers tried multiple times to get in my accounts all over the world but that their efforts were unsuccessful. Great Job Ryan!!!!!!!
Today I came in to purchase an Apple Magic Mouse. Russ, the GM, was the greeter at the time of my visit, and he introduced me to Jose who walked me back to the Apple station to assist me with my purchase. I was in-and-out in less than ten minutes. Got what I wanted; received excellent customer service; Jason was a happy camper. Needless to say, this has been my experience time and again with Best Buy Bend. They just rock that way. On a personal note, I have epilepsy. Grand mal seizures. And they're horrible. What's worse is that when I have one, it slowly eats at my brain. Every. Single. Seizure. More and more I find myself deficient in math, facial recognition, and basic recall. Medication helps, for sure, but there are times when an observer might think I'm just a clueless or senile person. Best Buy Bend is one of the ONLY establishments in Central Oregon that treats me like a guest of honor, and when I "slip" because of my epilepsy, they are gracious and kind. Hospitality at its finest. I cannot recommend Best Buy Bend enough. Patron here and often. Seriously.