About Ulta Beauty
Ulta Beauty is the largest beauty retailer in the US, offering over 25,000 products from 500 brands, including exclusive lines like Kylie Cosmetics and Olaplex. The store features a Conscious Beauty section with vegan, clean, cruelty-free, and sustainable options. The on-site Salon at Ulta Beauty provides a range of services, from haircuts and color to brow treatments and makeup application. Customers can book appointments online or walk in if stylists are available. While the store can feel crowded at times, it generally has a good selection and easy parking. The staff is praised for their education, honesty, and positive work environment. Customers have expressed their satisfaction with the salon services, particularly highlighting the expertise of stylists like Macie, who is known for making clients feel comfortable and happy while addressing their hair concerns. Olivia has also received compliments for her thoughtful approach and ability to deliver perfect haircuts. Many customers appreciate the hardworking staff at the checkout counter, noting their positive attitudes and dedication to customer service. The store manager, Gabby, is recognized for her talent in managing and organizing the store, taking time to listen to customers’ concerns and providing quick, fair resolutions that leave customers feeling valued. Prices are often cheaper compared to other beauty stores because of the wide variety of budget-friendly and luxury brands, and the Ulta loyalty program helps customers save on salon services and purchases. Customers also commend the staff for their professionalism and calmness during difficult situations. For example, when a customer was upset about her hair color, the stylist remained respectful and handled the situation with professionalism, turning what could have been chaos into a manageable day. Additionally, Macie is highly trusted for her curly haircuts, with clients saying every day is a good hair day after a visit. She is also appreciated for her kindness, making each appointment a pleasant experience.
Cedar Hills Ulta Beauty is my only feel good look good store and salon to go to for the past year. Customer service is stellar and consistent.
The manager, Gabby, seems to be very talented at managing and organization of the store. She really took time to listen when I voiced a concern about a beauty service, provided a quick resolution that was not only fair but left me feeling truly valued.
Prices are cheaper compared to other beauty stores because it carries a wide variety of budget-friendly brands and high-end, luxury brands.
Ulta loyalty program/rewards helps and applies to salon services and purchases.
I was at Ulta the earlier today when I saw the staff handle a full-on Karen situation and honestly, they deserve a shoutout for how well they managed it.
This customer came in clearly upset about her hair from a previous appointment. She was *very* vocal about how the color wasn’t what she wanted and kept demanding that someone “fix it right now.”
She quickly escalated, yelling at what I believed to be a stylist and then demanding to speak to a manager like it was her personal mission. But the stylist stayed so calm and respectful, handled it like a pro.
It was honestly impressive. The whole time she stayed professional and composed, even with...read full review
Macie is the only stylist I have ever completely trusted to cut my curly hair. After a cut from her, literally every day is a good hair day. No exaggeration. She's also a very sweet & kind person, which makes every appointment a treat.