I would give no stars if I could. Worst customer service. Support is only available via email. IF they do answer it will be weeks if not months later. Also IF they do answer weeks or months later don’t expect a full answer to resolve your problem. This Program has so many glitches. Do not spend your money on this program. It will NOT help your business.
I've been using Syncta for 6 years and they were amazing when I started with them. I was able to call and speak directly with Brock anytime there was a problem and he would get right on it, his customer service was outstanding. Since Watts purchased the company, customer service has declined to a point of non existence, multiple times servers down, and the cost has increased drastically. They will respond, but its usually 30 days later, good luck.
Syncta no longer works with Quickbooks Desktop. Again, communication from Syncta was non existent.SYNCTA: Unfortunately, our hands are tied since Quickbooks has sunsetted the desktop version. We can only support the online version going forward.ME: They just told us like a week ago it was up and running. The update would have been helpful. We just updated our Quickbooks and decided to stay with the Desktop version we would have went with online version if someone would have gave us the correct information.1:03 pmME: We also spent 5 hours trying to figure this out today. Should you not maybe remove syncing to desktop as an option in our settings if it does not work?
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3800 Southwest Cedar Hills Boulevard Ste 280-b, Beaverton, OR 97005
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