About Saela Pest Control
Saela Pest Control offers award-winning pest control services in the Portland, Oregon area. They service cities including Gresham, Hillsboro, Beaverton, Aloha, Banks, Forest Grove, and Happy Valley. Customers report significant reductions in pests like ants, spiders, wasps, yellow jackets, and mice. Saela's technicians are praised for being friendly, knowledgeable, and professional. They also provide helpful advice on preventing future pest problems. Customers have been satisfied with Saela's service for several years and recommend them to others. The service provided under Saela is great, and customers appreciate the friendly and personable technicians like Gene, who explains everything and ensures he is doing all he can. Mathew, another technician, was very courteous and informed the customer about seasonal pests and potential rodent entry points, which was much appreciated.
Starting with common negative aspect, it is a pain to cancel services if necessary. They will push options as many companies do, offer deals and try to keep you as a customer with as many tries as possible you just have to keep saying over and over again, no, I just want to cancel. Then get put on hold for almost an hour as the customer service tech cannot perform final cancelation you need to speak with the manager level tech. Mike there was friendly and understanding and went through more options to retain services and everyone over and over again kept thanking me for my company loyalty and business as I had been with them for about 6 years. That said, the service provided under them as Edge was great, and under Saela I didn't see much change except the push for mosquito service which I then was roped into another 2 year contract which would have came with a pro-rated cancelation charge for early termination. Waiting till the end of the contract there was no talk of termination fee. If we are hit with any hidden fees I will update my review, but over all if you are looking for a pest control service they are probably as good as any others. I really liked our service tech and am sad to have to terminate service but we cannot afford extra things for the foreseeable future. Summary, Positive: great service, Early termination of contract fee is pro-rated so the closer to the end of your contract the lower the fee will be. Negative: Time consuming requiring a lengthy phone call to cancel services. Requires signing a lengthy contract comes with hefty termination fees for early cancelation of contracted services.
Mathew was very courteous and explained what to watch out for seasonal pests. He also informed me of areas where rodents could potentially get into the house. This was much appreciated.
Saela is great. I love my technician, Gene. He is friendly and personable. He explains everything and always asks questions to make sure he us doing all he can. His service is outstanding!