We had a bit of a tough repair to our vehicle that ran into a number of snags and more dollars than we anticipated spending. Essential Auto was transparent and helpful throughout the process and made efforts to make it as equitable as they could. We continue to trust them with our vehicle.
September 2024
We had an intermittent noise from the rear of our vehicle for several months. On two occasions in the past year the clunking sound was silent on arrival to fix it so Essential auto couldn't do it. A week ago I dropped in while it was active and they recognized it as a "Toyota Drum clunk", a not infrequent occurring condition. Today they fixed it in minutes with a brake adjustment... and much to my surprise did not charge for the fix!!! Let's call it an Essential YAH! .... A much appreciated gesture which goes along with the excellent service we've had since moving to Waterloo over 20 years ago.
September 2024
For the past few years I have been dealing directly with dealerships. Essential is a great service team! My experience was professional, their customer communication exceeded my expectations! Well done. I'll return!
We had a bit of a tough repair to our vehicle that ran into a number of snags and more dollars than we anticipated spending. Essential Auto was transparent and helpful throughout the process and made efforts to make it as equitable as they could. We continue to trust them with our vehicle.
We had an intermittent noise from the rear of our vehicle for several months. On two occasions in the past year the clunking sound was silent on arrival to fix it so Essential auto couldn't do it.
A week ago I dropped in while it was active and they recognized it as a "Toyota Drum clunk", a not infrequent occurring condition.
Today they fixed it in minutes with a brake adjustment... and much to my surprise did not charge for the fix!!!
Let's call it an Essential YAH! .... A much appreciated gesture which goes along with the excellent service we've had since moving to Waterloo over 20 years ago.
For the past few years I have been dealing directly with dealerships. Essential is a great service team! My experience was professional, their customer communication exceeded my expectations! Well done. I'll return!