Had just what I needed, and they also had many other stuff that I don’t consider before. The return policy is great, they said I can try my item and If I don’t like it I could return it.
December 2024
Couldn't find their email but I hope their managers see this - I want to say a huge huge thank you to Lemma from the fragrance section who helped me in getting my Jo Malone perfume.
The tester was dry so I couldn't try the smell. I asked Lemma if there's a tester and unfortunately she couldn't find one in stock. She was asking her colleagues if she could open a tester, and as per my usual experience with BAs - they all said "oh you have to find a manager. I don't think they'll allow". At which points customers will usually leave disappointed.
Lemma went above and beyond - not only did she went... read full review
December 2024
Elena- Thank you so much for not only guiding me with the right products but genuinely helping me understand based on my type of hair which products makes the best sense. The hospitality at this store is amazing!
Had just what I needed, and they also had many other stuff that I don’t consider before. The return policy is great, they said I can try my item and If I don’t like it I could return it.
Couldn't find their email but I hope their managers see this - I want to say a huge huge thank you to Lemma from the fragrance section who helped me in getting my Jo Malone perfume.
The tester was dry so I couldn't try the smell. I asked Lemma if there's a tester and unfortunately she couldn't find one in stock. She was asking her colleagues if she could open a tester, and as per my usual experience with BAs - they all said "oh you have to find a manager. I don't think they'll allow". At which points customers will usually leave disappointed.
Lemma went above and beyond - not only did she went... read full review
Elena- Thank you so much for not only guiding me with the right products but genuinely helping me understand based on my type of hair which products makes the best sense. The hospitality at this store is amazing!