Recently my experience at PetSmart Eglinton was not as great as usual. I wanted to make a return and was a few days late on their 60 day return policy. No exception was made despite the holiday closures.
Generally helpful and friendly staff. They greeted my dog with open arms and helped with my harness selection. The male trainer also spent time discussing my rescue dog situation. He was kind and offered me guidance. It was much appreciated.
December 2025
I booked my puppy here for her grooming for the first time as I usually go to another place. I was very iffy after hearing horror stories about Petsmart’s grooming. However, I booked with Chelsie and from the time I walked in with my puppy and saw how she was treating the dogs she was currently grooming, I knew my puppy was in good hands. She’s so sweet and gentle with the dogs and was so welcoming to my puppy. I was very satisfied with how she groomed my puppy and I definitely will be going back to her! If you go to this location for your grooming I definitely recommend her.
September 2025
Took a while to receive assistance, and was met with some less-than-courteous, entitled customers - however, that's a reflection of the area, not the business. When I did receive some help finding a product, the staff member was polite, efficient, and even had to go to the back to find it, but find it they did. So, maybe came at an unlucky time close to lunch, or maybe I lucked out by finding the right employee. Either way, I wouldn't hold it terribly against and would still return and recommend.
Recently my experience at PetSmart Eglinton was not as great as usual. I wanted to make a return and was a few days late on their 60 day return policy. No exception was made despite the holiday closures.
Generally helpful and friendly staff. They greeted my dog with open arms and helped with my harness selection. The male trainer also spent time discussing my rescue dog situation. He was kind and offered me guidance. It was much appreciated.
I booked my puppy here for her grooming for the first time as I usually go to another place. I was very iffy after hearing horror stories about Petsmart’s grooming. However, I booked with Chelsie and from the time I walked in with my puppy and saw how she was treating the dogs she was currently grooming, I knew my puppy was in good hands. She’s so sweet and gentle with the dogs and was so welcoming to my puppy. I was very satisfied with how she groomed my puppy and I definitely will be going back to her! If you go to this location for your grooming I definitely recommend her.
Took a while to receive assistance, and was met with some less-than-courteous, entitled customers - however, that's a reflection of the area, not the business. When I did receive some help finding a product, the staff member was polite, efficient, and even had to go to the back to find it, but find it they did.
So, maybe came at an unlucky time close to lunch, or maybe I lucked out by finding the right employee. Either way, I wouldn't hold it terribly against and would still return and recommend.