About Empower Home Comfort
Empower Home Comfort is a reliable one-stop-shop for high-quality design and installation services. The team is known for outstanding customer service, working efficiently and professionally to exceed expectations. Customers have praised the attentive and knowledgeable staff, who provide timely service, even on short notice. While some products may have challenges, Empower is committed to optimizing settings for comfort. Regular maintenance services are also highly rated, with polite and professional technicians who offer helpful recommendations without pressure. The company is well-named, as their team provides the comfort of dealing with experienced professionals. Recently, the sales experience has received mixed reviews. While one customer initially praised Sal, the salesperson, for being responsive and informative, they later expressed disappointment with his lack of accountability regarding installation issues. However, the installation crew, led by Patrick, was commended for their professionalism and diligence. They resolved problems with the installation promptly and effectively, restoring customer confidence in Empower. Technicians like Malek Slimi have also been recognized for their resourcefulness and helpfulness, ensuring a smooth process even with tight schedules. Overall, Empower Home Comfort comes highly recommended for their reliable and quality service, with a note to be cautious during the sales process.
We chose Empower based on strong recommendations and were initially impressed. Sal, the salesperson, was responsive and informative during the quoting process, even following up regularly to secure our business. We agreed on a system and were happy with the price and service—until installation day.
When the crew arrived on Sunday morning, I noticed the indoor units were not what had been quoted and were of lower quality. I reached out to Sal via text and phone, hoping for clarification or assistance, but he was unresponsive at first and later dismissive, stating that the installers could make changes as needed, and that he was not responsible for the wrong units...read full review
Technician Patrick did amazing work. He diligently changed all the natural gas connections , water lines , pvc pipes and adjusted as per my needs to make my basement space bigger and more efficient and he did all this following the city code and regulations. It’s been almost a week now and the tankless water heater is working great. Thanks for the efforts and amazing service
A technician named Malek came out a few days ago and we are so pleased with his service. Not only was he very knowledgeable, he was very respectful, honest and skilled. Although he was here to do a maintenance, he fixed a lot of issues we were having and the unit is running better than it ever has. My family and I are very pleased with our service. I will definitely be having Empower Home Comfort install our next hvac equipment.