Yesterday (June 16, 2022) at 3 PM a 40 foot tree fell on a power line & cut off hydro service to our camp. Within the hour both a Hydro 1 employee & 2 Park Electric employees attended our camp to restore service. The Hydro 1 representative who was first to arrive was very pleasant, extremely resourceful and helped to remove the fallen tree from the driveway to allow Park employees access to our camp.
The two Park employees were also very customer service focused, were very organized & 100% committed to solving our problem. We were very, very impressed by how the Parks Electric employees co-ordinated the restoration of our service with Hydro 1. They remained on site at our camp communicating with their partners, dealing with call centres in Barrie, Ontario & were exceptional in explaining to us the steps required to restore hydro service. By 6:30 Parks had completed their potion of the work & communicated with Hydro 1 that hook up could be activated.
At 6 AM this morning (June 17, 2022) A Hydro 1 employee knocked on our camp door to waken us & advise that service to our camp was restored! This entire problem was solved in 15 hours !!
Thank you Hydro 1 & Thank you Park Electric for your exceptional customer service. The way your company employees communicated with each other & with us to solve our problem was exceptional. You are exemplary for your customer service,
About Park Electric Service Co
Park Electric Service Co. is a reliable and customer-focused electrical service provider. They have received excellent reviews for their professional and knowledgeable technicians, who are dedicated to solving their clients' problems efficiently.
One customer praised the company's great customer service, from the front desk to the field staff, and the reasonable rates. Another customer was impressed by the electrician's expertise and attention to detail in identifying and addressing issues with the old electrical setup during a panel replacement project.
In a recent emergency situation, Park Electric's prompt response and coordination with the local utility company to restore power to a customer's camp within 15 hours was highly commended. The customers were impressed by the technicians' customer-centric approach, clear communication, and commitment to resolving the problem.
Overall, Park Electric Service Co. is a trusted and reliable choice for electrical services, with a strong focus on customer satisfaction and exceptional workmanship.
Reviews
Called totally blind searching for help- amazing to deal with - calm and organized. Two thumbs up and 5 stars for this amazing business👍🏼👍🏼
I got stuck with a power outage on the coldest week of the year. I called them on a weekend and they had the problem fixed much quicker than I thought it would take. I got the invoice. They charge double time after hours, but the invoice was totally fair and they didn't take advantage of my predicament. Highly recommend.
Photos
Hours
Monday 8AM - 4:30PM
Tuesday 8AM - 4:30PM
Wednesday 8AM - 4:30PM
Thursday 8AM - 4:30PM
Friday 8AM - 4:30PM
Saturday Closed
Sunday Closed
Location
166 Powley St, Thunder Bay, ON P7A 2K7
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