About Best Buy
Best Buy is an electronics store chain that specializes in computers, mobile devices, TVs, home theatre, and video games, among other product categories. Customers have the option to reserve products online and pick them up in-store, or shop online with free shipping on orders over $35. The store offers a Low Price Guarantee and a wide selection of the latest technology products. In-house Geek Squad Agents can assist with any technology issues. Some customers have praised the helpfulness and knowledge of specific employees, such as Dhruvik in Sales and Josh with Geek Squad, who contributed to a positive shopping experience. However, there have been some complaints about the availability of certain items in-store, even when the website indicates they are in stock. Some customers have reported difficulty in locating products in-store and have had to place an online order to obtain the item. Additionally, there have been reports of some employees displaying negative or unhelpful behavior towards certain customers, including native people. It has been suggested to avoid these workers and seek out more helpful and respectful employees.
I sent a friend who brought my lap top to store and specifically asked to buy and have installed an internal battery. She was told to buy an external battery online which I already done as both needed replacing. She was very explicit in her request.
Staff are ready to help and go the extra mile to assist you! Met Lean. Excellent customer service with a smile! He deserves a pay rise! Rilwan made sure I was comfortable as I got served by Lean. They made my day! Thumps up guys!
I was looking for a monitor that's on sale, but it's not on display. I asked a staff and showed me the wrong product and insisted that the the one I wanted wasn't in the store. I approached another staff and he was so nice to get the monitor I wanted from the warehouse.