About PetSmart
Reviews for PetSmart
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Monday: 9AM - 9PM
Tuesday: 9AM - 9PM
Wednesday: 9AM - 9PM
Thursday: 9AM - 9PM
Friday: 9AM - 9PM
Saturday: 9AM - 9PM
Sunday: 10AM - 7PM
PetSmart is a pet supply and services retailer offering a wide range of products for dogs, cats, birds, fish, and small animals. The store's location is convenient, but parking can be a hassle. Customer service is variable, with some staff members being helpful and knowledgeable, such as Stephanie, who provided excellent support during a delivery issue. However, others may be rude or uncooperative. The store's selection is average, with limited quantities of popular items. They typically carry essential pet items, making it a good option for those in need of a quick purchase. Prices are fair, and services like dog training and pet grooming are available at select locations. Customers have had positive experiences with grooming, particularly with staff like Isabella, who is informative and caring. Some customers have reported negative experiences with staff, while others have received great service. Overall, PetSmart is an average experience, with room for improvement in customer service and inventory management.
I purchased the bath and trim package with an upgrade luxury package. Marshall did not receive a nail trim, nor were his anal glands recessed. However, his haircut was perfect, aside from some brown spots being missed around his mouth. The attendant who worked on him has many great reviews below, I believe she was having a bad day as when I called for a follow up regarding his nails not being trimmed, I was advised that she went home early. I am grateful for his cut, but he is still stinky and I have to do his nails myself. Oh well, thank you for your service.
Came here for a grooming service during their Yappy Hour. PetSmart is one of the only stores in the area that does anal gland expression, but the tech who was there warned us that their method is 100% effective, and I appreciated the honesty and being upfront. They told me that they wouldn't charge me if nothing came out too and they stuck by what they said. Whoever you were - you're a real one!
Let me start with Grooming, We love Isabella, she did an amazing job with our BichonPoo, bath and haircut. I highly recommend her. She's very informative when we first take our pup, showed us what kind of blade to use, what kind of style etc.. she took good care of our pup.
Doggie Camp- Our pup loves going here. at first she was shy but after that she couldn't wait to go in. I can tell that she 's happy here. The staff are friendly and nice, and give us report when we pick up our pup, how I wish they give us update during the day as well.
Hotel- first time we used and our pup. and she was good. I like the fact that they walk them before they go to bed. I will...read full review