About Best Buy
Best Buy is an electronics store chain that specializes in various product categories, including computers and accessories, mobile devices, TVs and home theatre, and video games. They offer services such as reserving products online for in-store pick up or shopping online with free shipping on orders over $35. Best Buy Canada has a Low Price Guarantee and a wide selection of the latest tech products. Customers have mentioned the ease and convenience of finding products in-store, with standout service from employees. One customer in particular, a bearded man named Dan, provided exceptional customer service and was able to test and recommend a product that the customer was very happy with. The store's return policy has also been noted as efficient and helpful. A customer who needed to return a defective TV found the service desk to be professional and courteous, with a quick claim processing time. They even assisted with purchasing a replacement TV and carrying it out for the customer. However, one customer suggestion is for the store to extend its closing time to accommodate customers who prefer to shop later in the evening after dinner and relaxation time.
Just wanted to give a shout out to Evander who helped us with the purchase of a TV today . He helped us last year with my mom and once again he was patient , knowledgeable and kind . It was a pleasure seeing such amazing customer service in a world where sometimes kindness is not always seen . Thank you Evander Best Buy Sarnia is lucky to have you
Today a manager at this location claimed I lied about working there. Then they lied about how long they worked there. Claiming 15 years. I felt very disrespected infront of multiple other employees and customers. I'm glad I no longer have to be there, and I hope he never gets to leave. Best buy is a failing company that used to at least respect their customers, but it's clear that I won't be back.
2 stars because they had the phone case we were looking for.
Shout out to Josh who helped with an Apple Watch purchase today. Speedy, friendly, and exactly what we needed. 11/10 Great customer service. It’s a rare treat to have customer service experience that’s worth going into a brick & mortar for these days, versus just ordering what you want online.