My son was planning to get a hamster today. Lisa at PetSmart was absolutely amazing! She was incredibly helpful, knowledgeable, and took the time to explain everything clearly and patiently. She made sure all my questions were answered and offered thoughtful recommendations that were truly informative and easy to understand. It was clear she genuinely cares about both the customers and the well-being of the pets. Thanks to Lisa, my experience was smooth, stress-free, and enjoyable.
January 2026
There's a QR code scan in the aquarium section if you needed help. Very technologically advanced and would be beneficial only if someone actually shows up. 9/10 times I have to go to the cash register to personally ask for their assistance since no body shows up after 10 mins wait. Aquarium section is looking sad. Small space for the cat adoption center too :/
November 2025
Amazing customer service! Christine was so nice and helpful when we went in. She told us to wait a day to maximize the points we would get from the Black Friday offers and we saved more than we thought we could! Super thankful we spoke to her when we were there, she was very knowledgeable!
My son was planning to get a hamster today. Lisa at PetSmart was absolutely amazing! She was incredibly helpful, knowledgeable, and took the time to explain everything clearly and patiently. She made sure all my questions were answered and offered thoughtful recommendations that were truly informative and easy to understand. It was clear she genuinely cares about both the customers and the well-being of the pets. Thanks to Lisa, my experience was smooth, stress-free, and enjoyable.
There's a QR code scan in the aquarium section if you needed help. Very technologically advanced and would be beneficial only if someone actually shows up. 9/10 times I have to go to the cash register to personally ask for their assistance since no body shows up after 10 mins wait. Aquarium section is looking sad. Small space for the cat adoption center too :/
Amazing customer service! Christine was so nice and helpful when we went in. She told us to wait a day to maximize the points we would get from the Black Friday offers and we saved more than we thought we could! Super thankful we spoke to her when we were there, she was very knowledgeable!