Hakim Optical Pickering Town Centre offers a range of eyeglass services and products, catering to the needs of customers looking for quality eyewear. With over 140 stores across Canada, this location provides access to eye exam services, including walk-in exams, same-day services, and medical eye exams. Customers can also expect insurance direct billing, repairs, and adjustments, along with the promise of receiving glasses in about an hour.
Feedback about the store highlights mixed experiences. One customer praised the exceptional service provided by Ashley, who went above and beyond to assist with a broken pair of glasses, demonstrating kindness and dedication. This customer felt grateful for the compassionate service and left with a new pair of glasses, valuing the support received during a difficult time.
However, not all experiences have been positive. Another customer expressed dissatisfaction with the service from a staff member who was perceived as rude and unhelpful. This customer felt rushed during a phone call and noted a lack of engagement, suggesting that improvements in customer service training might be necessary.
Overall, while Hakim Optical Pickering Town Centre has received commendations for its knowledgeable staff and efficient service, there are concerns regarding consistency in customer service that the management should address to enhance the overall experience for all visitors.
Nadine was amazing, she has been my optometrist since I can rember its been almost a decade now. I habe only great things to say about her. She takes care of all your eye needs and is very professional. I would highly recommend you stopping in and going directly to her for all of your wants and needs. Thank you Nadine for all the Hard work you do.
Shahla at hakim optical was amazing today! I called needing an emergency eyeglass repair. She was able to fix me up in about 10 minutes. She saved the day. Wonderful customer service!
Nadine was patient, professional, knowledgeable and incredibly helpful as I wanted to go outside my comfort zone, replace lenses in my existing glasses, and also get sunglasses. Great prices, even better people!
1355 Kingston Road, Pickering, ON L1V 1B8
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