About Hakim Optical Kingston Rd - Pickering
Hakim Optical Pickering Town Centre offers a range of eyeglass services and products, catering to the needs of customers looking for quality eyewear. With over 140 stores across Canada, this location provides access to eye exam services, including walk-in exams, same-day services, and medical eye exams. Customers can also expect insurance direct billing, repairs, and adjustments, along with the promise of receiving glasses in about an hour. Feedback about the store highlights mixed experiences. One customer praised the exceptional service provided by Ashley, who went above and beyond to assist with a broken pair of glasses, demonstrating kindness and dedication. This customer felt grateful for the compassionate service and left with a new pair of glasses, valuing the support received during a difficult time. However, not all experiences have been positive. Another customer expressed dissatisfaction with the service from a staff member who was perceived as rude and unhelpful. This customer felt rushed during a phone call and noted a lack of engagement, suggesting that improvements in customer service training might be necessary. Overall, while Hakim Optical Pickering Town Centre has received commendations for its knowledgeable staff and efficient service, there are concerns regarding consistency in customer service that the management should address to enhance the overall experience for all visitors.
leaving a google review on behalf of my dad who got great assistance from Nadine at the PTC location. very kind and patient as he had difficulty with his plan. she figured out the problem and it worked out :)
I called this location 5 minutes before closing, on a Saturday. My toddler broke my glasses and my regular location is closed Sundays. Ashley was so kind and understanding. I explained they were broken pretty badly and didn’t think they’d be fixable. She promised to call me in the morning after looking for parts that matched my pair. She called me promptly in the morning, and unfortunately they did not have parts. She told me to come in anyway and she’d see what she could do. I came in, and she looked diligently for a fix for them. When she came to the conclusion that they couldn’t be fixed, she grabbed me a new pair of the same frame that they had, just a different...read full review
My first time ever getting glasses from Hakim Optical after years to receiving service from non chained optical businesses in the past. I was in need of new frames to an old one not fitting on me properly and Ashley helped me out tremendously. Was able to receive 2 pairs of glasses w/ progressive single visions all with a.r. coating and blue light protection for the rough price of $535.00!! 🙂 will do all my optical businesses here for a good while. I am satisfied.