About Bruce Maly Plumbing & Drain Services Inc.
Bruce Maly Plumbing & Drain has received high praise for their exceptional service and responsiveness. Customers appreciate the ease of scheduling appointments and the accommodating nature of the team. Plumbers, particularly Kyle and Rob, are noted for their professionalism, quick assessments, and efficient work, keeping clients informed throughout the process. Clients have expressed satisfaction with the quality of the repairs, often exceeding their expectations. Many reviews highlight the company’s great customer service, with team members being described as friendly, knowledgeable, and fast-working. They effectively handle urgent plumbing issues, often providing affordable quotes and minimizing damage during repairs. For example, Kyle received commendations for his thoroughness in fixing a nasty kitchen clog while causing minimal defects. Clients also appreciate the educational aspect of the service, as the team takes time to explain necessary work and offer guidance for homeowners. Overall, Bruce Maly Plumbing & Drain is highly recommended for anyone in need of plumbing services, with a reputation for reliability and professionalism. The company has become a go-to choice for many customers, ensuring peace of mind during plumbing emergencies. With their commitment to quality and fair pricing, including offers like Senior's discounts, clients feel confident in choosing Bruce Maly Plumbing & Drain for their plumbing needs.
Main sewer blockage, called on the reference of a friend, but they were booked solid for a couple days, and I needed it fixed NOW. Called around most other local plumbers, without a phone answer, and to date not even a call back from my left message. Ended up calling Reliance who promised me they would come the very next morning and fix me up. They came, said “I need my partner, I need my scope and I need more tools. I won’t be back till tomorrow, and it’ll be $1000.00” the day Bruce Maly Plumbing said they were able to come. I cancelled Reliance and verified Maly could come, which they did, did a professional job, charged me less, and verified all they were doing...read full review
Our hot water tank failed Sunday evening. I spoke with Ethan on the phone. He politely asked questions and gave me some instructions. As the problem was not an emergency, Ethan explained I would receive a phone call early Monday morning. In the prescribed time frame, I was phoned by Tyler. He described when he would arrive to assess the problem and phoned again when he was on his way to my address. It was determined the tank had to be replaced. The swap was done in a timely manner. The replacement was completed cleanly and all my questions were totally answered. 5 gold stars to Ethan and Tyler for crushing my plumbing problem!
We had an emergency plumbing situation over Easter weekend. We called around to a few plumbing places that didnt get back to us for hours. Within 30 mins of calling Bruce Maly, someone was at our home and they had the issue resolved in under and hour. They knew with it being a holiday their prices were higher and they were mindful of that for us and worked hard to get the job done as quickly as possible. I am so so so grateful for their help.