About PetSmart
Reviews for PetSmart
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Monday: 9AM - 9PM
Tuesday: 9AM - 9PM
Wednesday: 9AM - 9PM
Thursday: 9AM - 9PM
Friday: 9AM - 9PM
Saturday: 9AM - 9PM
Sunday: 10AM - 7PM
PetSmart is a popular destination for pet owners, offering a wide range of products and services for dogs, cats, birds, fish, and small animals. The store provides a fun and educational experience for kids, with many animals on display. The friendly and professional staff are known for being knowledgeable and helpful, always ready to assist with questions and the homing process. Many locations also offer additional services such as dog training, grooming, boarding, and adoption. While this particular PetSmart is smaller than some others, it still carries most major brands and has clearance areas for budget-friendly shopping. Customers appreciate the clean and inviting atmosphere, even if it is not very bright inside. With new fish arriving every Tuesday and a variety of animals, PetSmart is a well-organized store that makes it easy to find everything needed for pets.
Awesome staff... Great customers... Friendly and holding onto cute dogs! I had mine with me today and we went to get her a new collar tag from the cool machine as her other one is worn. Tyler was really helpful and went above and beyond. Prices are what they are but lots of clearance areas. Store was clean and inviting if not really bright inside! No kitties today but l saw lots of fish, birds, guinea pigs... I just love adding an outing like this with my dog after our hike. Sunday is her day!
Fresher update: new fish arrives every Tuesday :) Today we bought here our very first fish tank and all the necessary accessories. The consultants were so patient with me and our kids, professionally handling a downpour of our beginner-fish tank-owners questions :) we are grateful. :) thank you, and see you soon: we are coming back soon for more stuff :) update: the staff is really knowledgeable, we had an issue with fish tank, and we have received so much help and advice, our aquarium was saved :) we came back 2 months later and bought a hamster :) and we plan on coming back for more little friends. Grateful.
Great selection, and appreciate the ability to order ahead for pickup. Never any issues with the store side of PetSmart. Would happily give 4/5 stars for this side of things.
For the services side, I feel a two star is fair. When the services were rendered, they were normally fine/good. However, two incidents changed our perspective. On the grooming side and the doggy daycare we had issues with our dog being "red flagged" as aggressive. Kimo is a super kind, friendly dog, and if anything is too friendly (not always quick to recognize signals to back off when another dog needs or wants space). We were told he could only return if kept separate from the other dogs,...read full review