The group that came to my home were phenomenal. They explained things well, were quick and clean and super friendly. Jeremy was quick with responses and quotes and the team Gavin and Kevin were great to deal with. I also loved the added touches like text messages when the plumber was on their way with a picture and a profile and an after visit call to make sure everything went well. I highly recommend them.
November 2025
Mr Rooter's techs (Gavin and Kevin) arrived on time and were methodical in analyzing what needed to be done, step by step. I should point out that the problem was with a submerged well that had been damaged. It was after our first snowfall of the year, cold, muddy and wet. The problem was fixed very quickly, they cleaned up the work area and the total price reasonable. I would not hesitate to use Mr. Rooter.
November 2025
We always have a good experience with the folks from Mr. Rooter Ottawa. They do great quality work, so far have always had immediate availability (this was a leak, so that was of prime importance), the people on the phone and on site are pleasant and professional. I didn’t give the last star for the price/cost. I recognize the high value in their work and the communication/scheduling, but the cost is still very high. Nevertheless, we keep going back to them: prompt availability, reliability and quality of work are hard to beat.
The group that came to my home were phenomenal. They explained things well, were quick and clean and super friendly. Jeremy was quick with responses and quotes and the team Gavin and Kevin were great to deal with. I also loved the added touches like text messages when the plumber was on their way with a picture and a profile and an after visit call to make sure everything went well. I highly recommend them.
Mr Rooter's techs (Gavin and Kevin) arrived on time and were methodical in analyzing what needed to be done, step by step. I should point out that the problem was with a submerged well that had been damaged. It was after our first snowfall of the year, cold, muddy and wet. The problem was fixed very quickly, they cleaned up the work area and the total price reasonable. I would not hesitate to use Mr. Rooter.
We always have a good experience with the folks from Mr. Rooter Ottawa. They do great quality work, so far have always had immediate availability (this was a leak, so that was of prime importance), the people on the phone and on site are pleasant and professional. I didn’t give the last star for the price/cost. I recognize the high value in their work and the communication/scheduling, but the cost is still very high. Nevertheless, we keep going back to them: prompt availability, reliability and quality of work are hard to beat.