About Goldwing Autocare
Goldwing Autocare is a premier wheel and tire specialty store in Ottawa, offering a wide selection of summer wheel styles to enhance any vehicle. The shop features advanced equipment, including the Hunter GSP9700 Road Force Balancing Machine, and collaborates with manufacturers to provide the latest styles at competitive prices. Customers consistently praise the friendly and knowledgeable staff, who go above and beyond to assist with tire and rim purchases. Whether finding the right bolts for winter tires or getting a full front paint protection film (PPF) installation, clients appreciate the reasonable pricing and quick appointment scheduling. The work is well-executed, and minor imperfections are addressed promptly, with a 10-year warranty for PPF. Goldwing Autocare is recognized as a trusted destination for vehicle needs, making it a go-to choice for many customers. Customers have reported outstanding customer service, with the staff providing helpful advice and going the extra mile to ensure a positive experience. The facility features a comfortable lounge with amenities, and there is a nearby walking trail for customers to explore while waiting. Customers have also praised the competitive pricing and efficient service, with one reviewer noting that the costs were less than they had researched elsewhere. The team is described as prompt, efficient, and willing to provide discounts, further enhancing the overall value and satisfaction.
Overall a great job but following up on customer concerns/questions does not seem to concern them. I brought in my Model 3 for some PPF. I indicated on the phone and in person that there was a small dent/scratch that need to be repaired and painted (I even brought in the Tesla branded touch up paint kit) before the PPF was applied. The dent was repaired beautifully but they forgot the touch up paint so now the scratch is sealed beneath the PPF. As well, when I phoned near the end of the day to see if the car was ready for pickup the person I had been dealing with said it need to be washed first. However because through the Tesla app on my phone I could see that the car had been parked for quite a while in the parking lot and did not move until I picked it up, that the car was not washed. Not sure the reason for this little fib. Lastly, the PPF applied to the touch screen was causing all sorts of problem when I first started it up (random things turning on, trunks opening) so I went back inside only to be told to contact Telsa about it. They didn't even want to look at it or take any responsibility to help fix it. Turns out a quick reboot took care of that issue (luckily). So again, great job on applying the PPF to the car / not so great customer support and followup.
Great staff! Great products! They make things happen for you and will go above and beyond to make it happen! Very happy with all the service I’ve received to date! They make you feel good about spending a lot of money!