Browns Cleaners Limited has been a cornerstone of quality and service since 1957. The MacGregor family has upheld a strong customer-focused ethic since 1976, expanding the business to over 20 locations with a convenient Pick-up & Delivery service. Known for excellence, Browns has received prestigious awards like the Sanitone Master Cleaner designation and multiple Consumers' Choice Gold Awards. Customers appreciate the high-quality cleaning results and commend the outstanding customer service, with staff like Nathalia and Brian recognized for their professionalism and kindness. Even when issues arise, customer service responds promptly to resolve concerns, enhancing the overall experience. Although some have had mixed experiences with tailoring services, the commitment to customer satisfaction remains a consistent highlight at Browns Cleaners.
I’ve had cleaning down here with excellent results and once I was dissatisfied and they were immediately going to replace it. So I give them five stars simply for their customer service and another five stars for the work they do on making my clothes look awesome. and I’ve had great experiences with the driver who comes to pick up and then deliver.
I didn’t have the best experience at this location for tailoring services, however; customer service at browns contacted me and amended the situation so I am editing my review to four stars now for customer service!
I sent two feather and one alpaca duvet here for a cleaning. I got the two feather duvets back with an explanation that the alpaca duvet had been damaged beyond use and I would be compensated. I thought I’d be in a real fight to get anything close to the value of the duvet ($800) as compensation. However, within 2 days of submitting the receipt for the duvet, they called and offered me the maximum outlined in the fair compensation guide for fabrics, an honest explanation of what happened and a sincere apology. Excellent customer service - will definitely continue to go to Browns.
571 Bronson Ave, Ottawa, ON K1R 6K2
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