May Albitar was amazing. She was very helpful, caring and understanding to our problem with our apple product and she did everything she could to help. Although the manager lacked these qualities, May really made our experience better and we are very thankful for her. We highly recommend going to May for any issues with your Apple products at the Rideau location. She should get a promotion.
January 2026
Mixed experience at the Rideau store. Picked up two orders for iPhone 17 and asked for help to transfer. Some staff were helpful but disappeared. Another seemed not know what we were there for despite watching another staff member with us who subsequently disappeared - poor hand offs on the part of staff. Heard it’s very easy to do the transfer way too many times. Would happily pay for transfer assistance if that is the stumbling block. Left frustrated, won’t return
December 2025
I purchased the iPhone 17 Pro Max, Apple Watch Ultra 3, and AirPods Pro 3 today, and Jacob made the whole experience smooth and enjoyable. He’s a great professional and genuinely friendly. Highly recommended.
May Albitar was amazing. She was very helpful, caring and understanding to our problem with our apple product and she did everything she could to help. Although the manager lacked these qualities, May really made our experience better and we are very thankful for her. We highly recommend going to May for any issues with your Apple products at the Rideau location. She should get a promotion.
Mixed experience at the Rideau store. Picked up two orders for iPhone 17 and asked for help to transfer. Some staff were helpful but disappeared. Another seemed not know what we were there for despite watching another staff member with us who subsequently disappeared - poor hand offs on the part of staff. Heard it’s very easy to do the transfer way too many times. Would happily pay for transfer assistance if that is the stumbling block. Left frustrated, won’t return
I purchased the iPhone 17 Pro Max, Apple Watch Ultra 3, and AirPods Pro 3 today, and Jacob made the whole experience smooth and enjoyable.
He’s a great professional and genuinely friendly. Highly recommended.