I am very satisfied with the outcome. The wait was longer than I had anticipated, but the plumber still arrived before the closure of the waiting window. Leandro had a professional conduct, and was efficient and tactful. While the bill was on the high side, the outcome was satisfactory. Thank you.
Michelle Greenwood
Feb 2024
Leo was very professional. He arrived within the time window stated, addressed the plumbing issues and was honest about the best solutions to these issues. He was very personable and provided wonderful customer service!
Jayson Smith
Feb 2024
A+ Came on time was knowledgeable high recommend
Linda Sawyer
Jan 2024
The water tank installation was completed day after requesting service. A slight mix-up with installers as spoke initially with Daniel who provided all the required info and confirmed the brand of tank we preferred would be installed. Daniel apparently could not complete installation as was engaged in a lengthy job on day service was to be provided. Two replacement installers whom we had not spoken to, arrived with an alternate but comparable tank. They arrived within estimated time frame of one to three hours and did an excellent installation. They were courteous, friendly and efficient. Also advised we could wait for pick-up of preferred tank but decided to go ahead with the alternate. Points to be aware of: Superior Plumbing & Heating, Newmarket is not a stand alone, physical plumbing/heating shop located in Newmarket, nor are any of their other many listed locations throughout Ontario. This company hires sub-contractors only, with a billing office located in Mississauga, so when ordering initial or repeat service, customers won't necessarily get the same sub-contractor unless specifically requested. Contractors will arrive in their own vehicles without Superior Plumbing/Heating logo, and do not have any Superior ID. No type of financing was offered and half the estimated cost of the job is required prior to installation. Fortunately, we were pleased with with the hot water tank installation due to the skill of the sub-contractors who completed the job. Office staff were also courteous and helpful.
June Butterworth
Dec 2023
They came late. Had to send pics of "problem" (hole in u-pipe" under the kitchen sink which was a 20-minute job at best) to his boss to get a quote which was $450 which was a rip-off. Got it done by another company for $150.
Connie Scriver
Oct 2023
Eathon came inspected my son pump and plumbing in my basement and did a great job. Have a nice guy too!
Erin Wood
Oct 2023
Things started off well with Superior, when our water heater died one morning we had a plumber here by lunchtime to let us know that it was no longer useable and they had a new one installed by the evening. They guys were efficient BUT three days after they left we smelled gas in the backyard - called Enbridge and they said the connection on the meter was loose and it was leaking gas. Two days after that we smelled gas in the basement, had Enbridge come again and the shut off valve was leaking and they had to cap it off so I am left with no furnace. Enbridge did tell me that Superior should have detected the leak while they were here and it was likely caused by the work done to install the new water heater. I called Superior the following morning to see what could be done because I've been red flagged by Enbridge and the gas supply to my furnace has been cut off and its gone cold outside, they told me they would speak to the technician and supervisor and call me back. It's been a day and a half and no one had bothered to call me back. Considering we've only had space heaters to keep us warm for 3 days and no one has returned my call after a serious problem like two gas leaks, I would not use superior again.Also just a heads up that I was offered a rebate on my service for leaving a good review, so don't believe everything you read.
Ben Hodgson
Oct 2023
Our water heater issues were diagnosed quickly and efficiently. When it became clear that it had reached the end of its lifespan, the guys at Superior Plumbing were here the next day for a quick replacement at a competitive price. Service was excellent and friendly, happy to have found a reliable and affordable plumbing service.
Peter Palframan
Sep 2023
Justin did a great job replacing a leaking faucet. Quick response to my call and very professional job.
Chris Staniland
Sep 2023
Justin was great. Very professional, knew what he was doing and got the job done quickly and to my full satisfaction.Services: Plumbing leak detection
Arash Irandoost
I am very satisfied with the outcome. The wait was longer than I had anticipated, but the plumber still arrived before the closure of the waiting window. Leandro had a professional conduct, and was efficient and tactful. While the bill was on the high side, the outcome was satisfactory. Thank you.
Michelle Greenwood
Leo was very professional. He arrived within the time window stated, addressed the plumbing issues and was honest about the best solutions to these issues. He was very personable and provided wonderful customer service!
Jayson Smith
A+ Came on time was knowledgeable high recommend
Linda Sawyer
The water tank installation was completed day after requesting service. A slight mix-up with installers as spoke initially with Daniel who provided all the required info and confirmed the brand of tank we preferred would be installed. Daniel apparently could not complete installation as was engaged in a lengthy job on day service was to be provided. Two replacement installers whom we had not spoken to, arrived with an alternate but comparable tank. They arrived within estimated time frame of one to three hours and did an excellent installation. They were courteous, friendly and efficient. Also advised we could wait for pick-up of preferred tank but decided to go ahead with the alternate. Points to be aware of: Superior Plumbing & Heating, Newmarket is not a stand alone, physical plumbing/heating shop located in Newmarket, nor are any of their other many listed locations throughout Ontario. This company hires sub-contractors only, with a billing office located in Mississauga, so when ordering initial or repeat service, customers won't necessarily get the same sub-contractor unless specifically requested. Contractors will arrive in their own vehicles without Superior Plumbing/Heating logo, and do not have any Superior ID. No type of financing was offered and half the estimated cost of the job is required prior to installation. Fortunately, we were pleased with with the hot water tank installation due to the skill of the sub-contractors who completed the job. Office staff were also courteous and helpful.
June Butterworth
They came late. Had to send pics of "problem" (hole in u-pipe" under the kitchen sink which was a 20-minute job at best) to his boss to get a quote which was $450 which was a rip-off. Got it done by another company for $150.
Connie Scriver
Eathon came inspected my son pump and plumbing in my basement and did a great job. Have a nice guy too!
Erin Wood
Things started off well with Superior, when our water heater died one morning we had a plumber here by lunchtime to let us know that it was no longer useable and they had a new one installed by the evening. They guys were efficient BUT three days after they left we smelled gas in the backyard - called Enbridge and they said the connection on the meter was loose and it was leaking gas. Two days after that we smelled gas in the basement, had Enbridge come again and the shut off valve was leaking and they had to cap it off so I am left with no furnace. Enbridge did tell me that Superior should have detected the leak while they were here and it was likely caused by the work done to install the new water heater. I called Superior the following morning to see what could be done because I've been red flagged by Enbridge and the gas supply to my furnace has been cut off and its gone cold outside, they told me they would speak to the technician and supervisor and call me back. It's been a day and a half and no one had bothered to call me back. Considering we've only had space heaters to keep us warm for 3 days and no one has returned my call after a serious problem like two gas leaks, I would not use superior again.Also just a heads up that I was offered a rebate on my service for leaving a good review, so don't believe everything you read.
Ben Hodgson
Our water heater issues were diagnosed quickly and efficiently. When it became clear that it had reached the end of its lifespan, the guys at Superior Plumbing were here the next day for a quick replacement at a competitive price. Service was excellent and friendly, happy to have found a reliable and affordable plumbing service.
Peter Palframan
Justin did a great job replacing a leaking faucet. Quick response to my call and very professional job.
Chris Staniland
Justin was great. Very professional, knew what he was doing and got the job done quickly and to my full satisfaction.Services: Plumbing leak detection