Superior Plumbing & Heating of Newmarket is a reliable and efficient plumbing company that offers competitive and affordable pricing, as well as fast emergency response times. Despite not having a physical location in Newmarket, the company hires skilled sub-contractors who provide excellent customer service. Customers have reported positive experiences with the company's plumbers, who arrive within the promised time frame, address the plumbing issues professionally, and provide honest solutions. The installers are described as courteous, friendly, and efficient, completing the job, such as a water tank installation, in a timely manner. While the company's billing process and use of sub-contractors may not be as straightforward as a traditional plumbing shop, the overall quality of the work and customer satisfaction are highly regarded. The company is a suitable choice for those seeking a professional and reliable plumbing service in the Newmarket-Aurora area.
I am very satisfied with the outcome. The wait was longer than I had anticipated, but the plumber still arrived before the closure of the waiting window. Leandro had a professional conduct, and was efficient and tactful. While the bill was on the high side, the outcome was satisfactory. Thank you.
Leo was very professional. He arrived within the time window stated, addressed the plumbing issues and was honest about the best solutions to these issues. He was very personable and provided wonderful customer service!
The water tank installation was completed day after requesting service. A slight mix-up with installers as spoke initially with Daniel who provided all the required info and confirmed the brand of tank we preferred would be installed. Daniel apparently could not complete installation as was engaged in a lengthy job on day service was to be provided. Two replacement installers whom we had not spoken to, arrived with an alternate but comparable tank. They arrived within estimated time frame of one to three hours and did an excellent installation. They were courteous, friendly and efficient. Also advised we could wait for pick-up of preferred tank but decided to go ahead...read full review