Apple Upper Canada Mall is a busy store within a shopping mall that offers a wide variety of products and services, making it a good place for shopping and entertainment. While staff are available to help with device issues and purchasing decisions, some customers have reported long wait times, even with appointments. Certain employees are praised for their friendliness, patience, and professionalism, especially those like Steven who go above and beyond to assist customers. However, others have experienced interactions with staff who seem more focused on brand image than providing helpful customer service. Overall, the store has a mix of positive and negative experiences, but dedicated employees like Steven make a noticeable difference.
Had a great experience today at this Apple Store thanks to Shawn! I wasn't sure which iPhone model to get, and he patiently walked me through all the options (cameras, battery, storage, price), until I found the perfect fit. He also explained the trade-in process for my old iPhone clearly and made sure I got the best value. Knowledgeable, friendly, and never pushy. Ask for Shawn if you go - highly recommend!
Sam and Nabeel did an amazing job repairing my iPhone at the Apple Store under AppleCare. The process was smooth and easy just a brief wait of a couple hours. Highly recommend them!
There are better Apple Store locations. As I’m walking in another person is leaving angry, and I soon learned why. Staff like knowledge about their inventory and rude to talk to. And they did not even have what I wanted available in stock.
17600 Yonge St, Newmarket, ON L3Y 4Z1
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