Apple Upper Canada Mall is a busy store within a shopping mall that offers a wide variety of products and services, making it a good place for shopping and entertainment. While staff are available to help with device issues and purchasing decisions, some customers have reported long wait times, even with appointments. Certain employees are praised for their friendliness, patience, and professionalism, especially those like Steven who go above and beyond to assist customers. However, others have experienced interactions with staff who seem more focused on brand image than providing helpful customer service. Overall, the store has a mix of positive and negative experiences, but dedicated employees like Steven make a noticeable difference.
This is a very nice Apple store. They have a lot of products that you can try and things aren't really like locked down. So you can like pick up the phone and the staff are very friendly and helpful and they work pretty quickly. I got the iPhone 18 pro Max here when it first came out
I went there yesterday to trade in my 15 pro for 17 pro. To be honest the white guy with beards. He just ignored me but attended 8-9 years old kids who were there just for fun. And i was there first just beside them. I don’t even know his name but no hello hi no nothing. He just ignored me. He didn’t even return to me asking after those kids said no. I was looking iPhone. That’s the minus point for your reviews.
But in the other hand the lovely lady Jasmine who came to me she asked me if i need anything. I told her why i was there she was so patience. TBH her vibe towards customer was so positive i even forgot the initial things. He assist me with everything single… read full review
It was indeed an excellent experience to have Aisha Kashyap assist me in solving all my issues on my Apple Watch and iPhone. Being an elderly she took the time with ease and cheerfulness to explain the different ways of managing both devices? When question arose regarding the usage, she quickly explain the rationale behind it and ways to prevent any further issues. She successfully connected both devices to my hearing aid which I’m so grateful . Thank you for having an apple employee like her. She is a great asset to your place , able to offer needed services with a deep knowledge of your products.
17600 Yonge Street, Newmarket, ON L3Y 4Z1
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