Recently, I scheduled an oil change for my 2017 Hyundai Elantra at this outlet and I was quoted a price of $145. I am a female senior who has been dealing with auto service people for about 57 years experiencing many different (positive & negative) service responses but when I shared that I felt the price was excessive I was told that that place was not a "drive through"... my response.. I knew that and that I had gotten a quote of $105. from another Napa Auto outlet for comparison. The response was that not all outlets charge the same prices (not sure why? and a difference of $40. was significant for a similar job - or at least I would think so). The points I have issue with here are.. 1. How disrespectfully I was spoken to regarding the "drive through" statement by the female receptionist (if I were a man...would that same approach/statement have been made?). 2. That a difference of $40. should be unquestionable by anyone dealing with a chain of auto repair businesses is a red flag for me. (Let me add that I have dealt with other Napa Auto Pro outlets throughout the Ottawa area... one in particular for over 15 years with fair pricing for excellent service. I regretfully had to change due to a move). I cancelled my appointment and I would not recommend this outlet to anyone. If an oil change is $40 overpriced what else would be and by how much more?
Griffin Kozij
Sep 2024
A reliable and trustworthy garage. They truly care about their clients
Pat
Jul 2024
Really nice people they help with my problems I really appreciated
Andy Girard
Dec 2023
Convert, friend, work was completed, and ready when indicated
Glenys Hughes
Nov 2023
Always excellent service.
Jennifer Burkhart
Sep 2023
Everything an auto shop should be! Honest and clear communication from Jodi and the rest of the front desk team, excellent workmanship and quality parts, and impeccable customer service. 100% recommend, such a gem in our community.
Debbie Armstrong
Sep 2023
Absolutely the best place around for classic vehicle repairs and modifications. They are very accommodating and willing to go up and beyond. I highly recommend.
Andrew Gulya
Sep 2023
Very friendly, helpful and knowledgeable staff will take care of you and provide the service that you need at a fair and reasonable price.
Colleen Gildert
Sep 2023
We are happy with the service here. Friendly service.
Jennifer Gagnon
Best service ... and a place I trust!
Smiling _eyes
Recently, I scheduled an oil change for my 2017 Hyundai Elantra at this outlet and I was quoted a price of $145. I am a female senior who has been dealing with auto service people for about 57 years experiencing many different (positive & negative) service responses but when I shared that I felt the price was excessive I was told that that place was not a "drive through"... my response.. I knew that and that I had gotten a quote of $105. from another Napa Auto outlet for comparison. The response was that not all outlets charge the same prices (not sure why? and a difference of $40. was significant for a similar job - or at least I would think so). The points I have issue with here are.. 1. How disrespectfully I was spoken to regarding the "drive through" statement by the female receptionist (if I were a man...would that same approach/statement have been made?). 2. That a difference of $40. should be unquestionable by anyone dealing with a chain of auto repair businesses is a red flag for me. (Let me add that I have dealt with other Napa Auto Pro outlets throughout the Ottawa area... one in particular for over 15 years with fair pricing for excellent service.
I regretfully had to change due to a move). I cancelled my appointment and I would not recommend this outlet to anyone. If an oil change is $40 overpriced what else would be and by how much more?
Griffin Kozij
A reliable and trustworthy garage. They truly care about their clients
Pat
Really nice people they help with my problems I really appreciated
Andy Girard
Convert, friend, work was completed, and ready when indicated
Glenys Hughes
Always excellent service.
Jennifer Burkhart
Everything an auto shop should be! Honest and clear communication from Jodi and the rest of the front desk team, excellent workmanship and quality parts, and impeccable customer service. 100% recommend, such a gem in our community.
Debbie Armstrong
Absolutely the best place around for classic vehicle repairs and modifications. They are very accommodating and willing to go up and beyond. I highly recommend.
Andrew Gulya
Very friendly, helpful and knowledgeable staff will take care of you and provide the service that you need at a fair and reasonable price.
Colleen Gildert
We are happy with the service here. Friendly service.