PetSmart

PetSmart is a well-known pet supply and services retailer, offering a wide variety of products for dogs, cats, birds, fish, amphibians, reptiles, and small animals. Customers appreciate the knowledgeable and friendly staff, who are eager to help with various pet needs. One customer highlighted their dog’s first grooming experience, praising a groomer for making the pet feel comfortable. Others noted the helpfulness of staff when dealing with challenges, such as a puppy that was too stressed for a nail trim. The staff suggested visiting during quieter times and provided advice on suitable harnesses and leashes. Many customers enjoy the convenience of shopping online and picking up their orders at the store. Customers also mention that staff go out of their way to be kind and helpful, even creating multi-packs for specific age groups. The store’s manager is praised for going above and beyond to resolve issues, such as replacing moldy food. Overall, PetSmart is recognized for its excellent customer service and a welcoming atmosphere that pets and their owners appreciate.