About Outram Fuels and Propane
Reviews for Outram Fuels and Propane
Write a reviewHours
Monday: 8AM - 5PM
Tuesday: 8AM - 5PM
Wednesday: 8AM - 5PM
Thursday: 8AM - 7PM
Friday: 8AM - 7PM
Saturday: 11AM - 5PM
Sunday: 11AM - 5PM
Outram Fuels and Propane is a family-owned business with over 75 years of service in the Kawartha Lakes region. They supply home heating oil, propane, farm, and commercial diesel fuel. The company offers fuel tank and pump sales and leases, and operates a 24-hour cardlock for commercial customers. Customers appreciate their personal touch and focus on providing good value for money. Several reviews highlight their quick and reliable service, especially during emergencies. During an ice storm, Outram quickly filled a neighbor's propane tank when another provider could not deliver within nine days. They also helped set up a customer with propane service, a generator, and a fireplace within a week. Customers note that Outram responds promptly to calls and emails, with helpful staff ready to assist. New customers moving to the area praise their efficient service, especially when propane tanks needed replacing before installation. Outram’s team is described as caring and responsive, making customers feel confident and well taken care of. Overall, Outram Fuels and Propane is known for friendly, prompt service and a commitment to customer satisfaction.
I was sadly disillusioned with my Propane supplier. I researched several firms in my area and decided to go with Outram. Outram is a family owned company with family values. I first talked with Janet and explained my situation. The very next day Adam arrived, disconnected my previous suppliers tanks and installed Outrams. 10 minutes later their propane truck arrived and filled the tanks as Adam then inspected every propane appliance I have before leaving. Wednesday I was sitting at 8% with my difficult supplier. 24 hours later I have new tanks new supplier everything is 100%. I can pick up the phone and a few rings later talk to Outram, a real person not a bot.
I recently switched my propane account to Outram Fuels. I had the pleasure of talking to Janet and she walked me through the whole process. It was such a welcome experience to actually speak with her other than waiting on line for the next available call center. Service tech Adam arrived with my tanks. He was right on time and assured me he would have everything switched over and running in no time. He put the old tanks off to the side out of the way, installed and leak tested the new tanks then inspected my propane appliances. He then made sure everything was running as it should. I have not received this kind of service in years. It truly was a pleasure. Thank you Janet...read full review
Here's a hero story/review. During the ice storm days Our 92 yr old neiborough ran out of propane ((Differnt company) .We housed her as her supplier apparently could not provide or confirm her with a fill up. I reached out to my provider (Outram) and with in a day I was filled up and also asked them to switch Mary over to their services... within a two day period Outram had Mary set up and they also arranged for hook up of her Generac and fireplace. They did this within a work week while the other provider couldn't even deliver propane within a 9 day period. BAM Outram to the rescue.Top notch service amazing prompt fill ups when ever I call they redpond with service....read full review