Omg Belinda and Kennedy are just amazing. Long story short, I was treated poorly from customer service over a mascara and a receipt. I called and spoke with Belinda and she welcomed me to come into the store to make it right. These ladies are just amazing. They knew I am 9 months postpartum and was trying to pick myself up in the makeup world again ☺️. You ladies forever have my patronage.
About SEPHORA
Sephora offers a welcoming shopping experience where individuality is celebrated. Customers appreciate the variety of popular brands available, such as FENTY BEAUTY by Rihanna and Drunk Elephant, alongside affordable options from the Sephora Collection. The store is known for its friendly and knowledgeable staff who go above and beyond to assist customers. Customers have praised the exceptional service provided by Alia, Kiran, and Owen, who have listened carefully to their needs, offered personalized recommendations, and ensured the best results for their makeup and skincare needs. While some customers noted that certain testers were in poor condition and that not all desired brands were available, the overall sentiment highlights the helpful nature of the staff and the store's commitment to making shopping easy and enjoyable for everyone.
Reviews
As someone who is not really knowledgable about makeup I was a bit intimidated to go into the store, but everyone was super helpful and very friendly. Robby in particular was fantastic and helped me to pick out all the items I needed. A great shopping experience!
I was helped by Sharon, who was kind and professional. She took the time to scan my skin to help me find the right undertone match and gave me a few different samples to try out at home.
I appreciated most was how respectful and considerate she was about my hijab while helping me with matches. It is so rare to find staff who are that mindful, culturally aware and genuinely caring.
Photos
Hours
Monday 11AM - 5PM
Tuesday 10AM - 9PM
Wednesday 10AM - 9PM
Thursday 10AM - 9PM
Friday 10AM - 9PM
Saturday 10AM - 6PM
Sunday 11AM - 5PM
Good to know
- offers same-day delivery
- open to all
Location
2960 Kingsway Dr, Kitchener, ON ON N2C
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